Danish Aman
Hyderabad
Summary
Solution-focused Customer Resolution Specialist known for high productivity and efficient task completion. Excel in active listening, conflict resolution, and effective communication, ensuring swift and satisfactory outcomes for complex customer issues. Possess strong emotional intelligence, adaptability, and problem-solving skills, vital for navigating challenging customer interactions with empathy and professionalism. Committed to leveraging these abilities to enhance customer satisfaction and support business objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Resolution Specialist
IntouchCX
Hyderabad
12.2023 - 10.2024
- Provided resolution for customer queries via chat and email, offering troubleshooting steps and addressing concerns to the fullest extent possible.
- Filed tickets for unresolved issues, managing both in-warranty and out-of-warranty services.
- Collaborated with the floor support team to review and manage tickets submitted by other representatives.
- Worked closely with the QA team to resolve issues identified in supervision chats.
Data Analyst
Teleperformance
Hyderabad
11.2022 - 11.2023
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Developed and curated content, ensuring grammatical accuracy, and utilized Google's AI tools for data analysis and content generation.
Senior Customer Service Associate
Amazon
Hyderabad
08.2021 - 10.2022
- Provided comprehensive voice, chat, and email support, resolving customer queries and ensuring high satisfaction levels across multiple communication channels.
- Monitored incoming calls and emails from customers, responding promptly and professionally.
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
Education
Bachelor of Commerce -
Gitam University
Visakhapatnam05-2022
Skills
- CRM Software
- Customer service excellence
- Problem Resolution
- Data Evaluation
- Decision-Making
- Computer Skills
- LiveChat Messaging
- Basics of DevOps
- Microsoft Excel
- Fast and Accurate Typing [WPM >45]
Certification
Certification of Completion - Introduction to DevOps | Great Learning
Timeline
Senior Customer Resolution Specialist
IntouchCX
12.2023 - 10.2024
Data Analyst
Teleperformance
11.2022 - 11.2023
Senior Customer Service Associate
Amazon
08.2021 - 10.2022
Bachelor of Commerce -
Gitam University
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