Danish Anwer

• Involved in planning, change management, configuration, support, and management of project deliverables.
• Involved in requirement gathering, solution, and configuration of end-to-end SAP CRM service implementation.
• Configured and assigned action profiles to relevant transaction types and item categories for automatic.
• Defined access sequence, Partner Determination Procedure (PDP), partner function, and then assigning the Partner Determination Procedure to the transaction type.
• Good experience at the Interaction Center.
• Customized basic functions like Date Management, Text Management, and Status Management in business transactions for changing at the order level based on various conditions.
• Worked on service process testing for the developed objects to ensure the business requirements are met.
• Configuration Sales / Service Organization Structure, Org Determination Rule, Organization Determination Profile.
• CRM billing setups for service and sales organizations, and configuring billing setups for transaction types.

Projects Worked On in the Past Four Years: Implementation and Support.

• Al Gandi Auto Group, UAE.
• Al Habtoor Motors, UAE.
• Oman Trading Establishment LLC - Oman.
• Towel Auto Center, LLC.
• Al Rostamani Trading Company & United Diesel - UAE

Project Skills:

• Customer Handling.
• Customization and configuration.
• Service Order and Service Request Management Training.
• Campaign Management.
• Enhancement
• CRM Service and CRM Billing, etc.
• Lead and Opportunity Management.
• Dashboard and Analytics - SAP.

• Team Lead, Front Office.
• Responsible for helping and supporting the company to develop business relationships with clients.
• Planning activities systematically in line with business priorities.
• Monitoring the target given by the management versus the actual achieved progress by the service team.
• Working directly with customers on complex issues and resolving them to satisfaction.
• Handling face-to-face inquiries from customers promptly and politely.
• Maintaining up-to-date details of products and services.