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Danish Fayaz
Performance Specialist
Srinagar
Summary
Performance Specialist with a strong background in optimizing workflows, improving operational efficiency, and driving data-based decisions. Skilled in performance analysis, process optimization, and strategic execution with a proven ability to adapt to evolving project needs. Recognized for fostering collaboration, delivering consistent results, and maintaining a results-driven, reliable approach that contributes to organizational success.
Overview
6
6
years of professional experience
Work History
Performance Specialist
Catchpoint
10.2024 - Current
- Drive end-to-end web performance analysis using Catchpoint Synthetic and Real User Monitoring tools to enhance system reliability and optimize user experience across global regions.
- Collaborate closely with engineering, product, and client success teams to diagnose complex performance issues spanning DNS, network latency and rendering layers, ensuring faster triage and resolution.
- Design and implement custom Playwright-based testing setups and API integrations to simulate user journeys and proactively detect performance degradations.
- Conduct regular performance reviews and trend analysis, identifying long-term patterns and recommending optimization strategies that improve overall service delivery.
- Lead data analysis initiatives, transforming large-scale monitoring datasets into actionable insights for stakeholders to support strategic decision-making and capacity planning.
- Coordinate internal knowledge-sharing and training sessions to upskill team members on advanced monitoring techniques, automation workflows, and root-cause analysis methodologies.
- Partner with enterprise clients to communicate findings, present performance reports, and ensure alignment with their business and technical goals.
Associate Technical Services Engineer
Catchpoint
07.2023 - 10.2024
- Served as the primary technical point of contact for top enterprise clients across Media, E-commerce, Finance, IaaS, and SaaS sectors, ensuring seamless platform adoption and continued customer satisfaction.
- Partnered with Sales and Account Management teams to support pre- and post-sales engagements, providing technical expertise that directly contributed to client retention and revenue growth.
- Delivered end-to-end onboarding, configuration, and optimization support to help customers effectively utilize Catchpoint’s performance monitoring and observability solutions.
- Proactively identified opportunities for product enhancement and workflow optimization based on client feedback and usage analysis, influencing product roadmap discussions.
- Managed ongoing technical support and troubleshooting, ensuring mission-critical systems remained stable and performant.
- Collaborated with cross-functional teams to resolve complex incidents involving APIs, JavaScript execution, network performance, and Selenium-based test automation.
- Leveraged REST APIs, browser automation frameworks, and performance monitoring tools to validate, analyze, and optimize customer test setups.
Intern-Systems Engineer
Venture Control Systems
09.2019 - 05.2020
- Helped customers with the setup of their control systems.
- Understanding customers needs and relaying it to the engineering team for upgradation of Control systems
- Troubleshooting issues related to network communications between systems.
- Conducted system testing and validation procedures, ensuring compliance with established quality standards and protocols.
Education
Bachelor of Technology -
IUST
04.2001 -
Skills
Performance Analytics & Monitoring
Proficient in Synthetic Monitoring, Real User Monitoring (RUM), and Network Monitoring for end-to-end visibility and troubleshooting
Experienced in analyzing user experience metrics (LCP, CLS, FCP, TTFB) to optimize site performance and reliability
Skilled in root-cause investigation across network, DNS, SSL, etc, ensuring quick resolution of performance bottlenecks
Conduct in-depth performance benchmarking, trend analysis, and comparative studies across ISPs, CDNs, and regions etc
Automation & Scripting
Hands-on experience with Playwright, Puppeteer, and Selenium for browser automation and synthetic test creation
Strong in JavaScript scripting within restricted page-scope environments for monitoring and functional validation
API Integrations & Authentication
Experience with APIs for data ingestion, metric visualization, testing etc
Skilled in troubleshooting and validating REST API responses
Familiar with authentication mechanisms including SSO, OAuth, and token-based access for secure client platform integrations
Collaborated with different teams to configure and validate secure access and identity integrations for enterprise customers
Data Analysis & Reporting
Experience in Excel and Python for transforming data, performing performance comparisons, and pivot-based insights
Generate analytical summaries, latency trend breakdowns, and visual reports for executive and technical audiences
Translate complex metrics into actionable performance recommendations for clients and stakeholders
Client Collaboration & Communication
Directly engage with enterprise clients (Fidelity, BOFA, Walmart, etc) to resolve mission-critical issues under tight SLAs
Serve as a technical escalation point, diagnosing and addressing performance issues in collaboration with internal teams
Conduct proactive health assessments and performance reviews, identifying risks before they affect service delivery
Mentor peers, contribute to product documentation, and deliver clear technical explanations to non-technical audiences
Interests
Timeline
Performance Specialist
Catchpoint
10.2024 - Current
Associate Technical Services Engineer
Catchpoint
07.2023 - 10.2024
Intern-Systems Engineer
Venture Control Systems
09.2019 - 05.2020
Bachelor of Technology -
IUST
04.2001 -