Danish Neyaz
Assistant Manager- Supply Chain
Bengaluru,KA
Summary
Experienced professional with a proven track record in various industries, demonstrating a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives on tackling new challenges and excels in autonomous work environments. Quick to grasp new concepts and skills, consistently delivering high-quality results.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Assistant Manager- Supply Chain
Boba Bhai Ventures Pvt LTD
01.2025 - Current
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Analyzed data trends in inventory management using advanced Excel functions to drive informed decision-making and inventory optimization.
- Managed end-to-end supply chain operations for QSR.
- Coordinated and integrated 4PL logistics partners to support scalable supply chain solutions and last-mile delivery.
- Executed SKU planning and ensured continuous product availability across PAN India.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Collaborated with the Product Development team on new product launches and supply readiness.
- Analyzed data trends in inventory management using advanced Excel functions and ERP systems to drive informed decision-making and inventory optimization.
- Developed and implemented process improvements that enhanced operational efficiency and reduced lead times across supply chain functions.
Key Account Manager
Grab Geezy Pvt Ltd.
01.2023 - 08.2024
- Responsible for the whole of UK and US region -
- Strategic Account management - Understand restaurant partner's business needs and align the company solutions to achieve require targets and create long term value.
- Work closely with the Delivery management applications to ensure that there is smooth flow in order management. Day to Day operations, weekly marketing & ads strategies, accurate payouts.
- Help restaurant to understand the market trends, importance of menu rework by addition of new dishes and also how they can manage customer complaints, rectify with staff and correct the same.
- Negotiated contracts, pricing and terms of agreement with clients.
- Market and Competitor Analysis- Analyze the industry trends, market dynamics and competitor knowledge to help position the company's offering at best.
- During this tenure worked on the launch of the new markets - United States, Ireland & Singapore worked on end to end process of onboarding, aggregator connection, menu set up and activation on 7 different platforms (Uber, Doordash, Grubhub, Foodpanda, GrabFood, JustEats, Deliveroo)
- Work and launch of new application Kitchen Hub, in both USA & Australia markets. Starting from creating new profiles, integration of brands, set up of order management app on customers device, Training and activation.
- Collaborate with the internal Tech team to help build the in house order management application- Order On, marketing application - RMD. This included global insights, reports of different aggregators, help the team understand order flow from different applications.
- Leadership & Mentorship towards collective goals & training on the new applications KitchenHub and the inhouse application Order On & RMD.
- Cross Function with various internal teams such as Sales, Customer support, Product development, Sampling & Finance to help restaurants get the most seamless support and Implementation of the best plans.
- Trained and mentored junior account managers on best practices for client engagement and relationship management, fostering a culture of continuous learning within the team.
- Built and maintained strong client relationships to drive business growth.
Customer Success Manager
Grab Geezy Pvt Ltd.
05.2022 - 12.2022
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analysed customer data to identify trends, issues, and opportunities for improvement.
- Researched new technologies and initiatives to improve customer experience.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Conducted regular check-ins with clients to ensure their needs were met.
- Coached team members on best practices for delivering exceptional customer experiences.
- Assisted sales team by providing technical expertise during the sales process.
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Provided guidance on how customers can maximise the value they receive from products and services.
Customer Success Associate
Grab Geezy Pvt Ltd.
01.2022 - 04.2022
- Manage end to end backend and support tasks for multiple regions mainly- ANZ & UK, whilst working on multiple food delivery platforms (Uber, Deliveroo, Menulog & Doordash)
- Research & Work on Menus of multiple cuisines (Cuisine specification, relevant imagery, presentation of the menus to help increase the customer's ordering experience.
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Gathered customer feedback and provided suggestions for improving products and services.
- Assisted with onboarding new customers and guided them through the product setup process.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collaborated with internal teams to resolve complex customer requests or complaints quickly and effectively.
- Maintained up-to-date knowledge of company's products and services offerings.
Customer Support Executive
Tech Mahindra
10.2020 - 03.2021
- My role and responsibility were to answer customers' calls and give them the best solution related to the product they purchase.
- I made sure that customer satisfaction is achieved by adhering to the parameter for professional calls such as CSAT, DSAT, AHT, etc.
- I am an active listener and believe in helping customers with extra effort so that better customer satisfaction is achieved.
Event Executive
Creative Cubes
03.2019 - 03.2020
- Worked as a Manager managing teams executing events across India for clients like Epson and Spell Bee in West Bengal and maintaining daily reports.
- My role ranged from the pre-planning of events such as marketing, and transportation to post-event (PPT, POST-EVENT DATA) ensuring to give excellent service to the client.
- I achieved the given targets of the event set by the client to make it a huge success whether it was a last-minute change in content, transportation, venue, etc., or hiccups with logistics.
- Managed the executive calendar and organised travel arrangements, resulting in a stress-free experience for the executive.
- Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day.
- Coordinated with event staff and volunteers to ensure smooth operations and a high-quality event experience.
Restaurant Supervisor
PEPE'S PIRI PIRI
10.2017 - 01.2019
- Responsible for opening and closing off the restaurant where I had to check the entire restaurant from the entrance to the changing room of the employee.
- Maintaining the cleanliness of the restaurant, inventory check, and product shelf life, and also training the employee to meet customer satisfaction.
- Was Able to give proper results to the restaurant in terms of profit through social media marketing weekend offer, door to door leaflets.
- Collecting and reviewing guest feedback for positive changes resulting in greater customer satisfaction.
- Providing high-quality services, resulting in customer delight and optimum resource utilization for good service quality.
- Trained and mentored new staff members, fostering a collaborative team environment and enhancing service quality.
- Managed scheduling of shifts to optimize staffing levels during peak hours, improving overall customer satisfaction.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Floor Manager
McDonald's India
08.2013 - 09.2017
- Awarded as Crew for the Month FEB2014.
- Promoted to the position of crew trainer in November2014.
- Promoted to the position of Floor Manager in October2015.
- As a Floor Manager, I was responsible for the inventory system where my role was to keep control of the raw waste and maintain the store's Food Cost Control Target (FCC), I had achieved various inventory targets such as raw waste control, and maintaining the yield control of major products like Sundaes, French Fries, etc.
- Updating the stocks on a regular basis & ensuring optimum inventory levels of various kinds according to the needs and trends of the business.
- Also, I know the scheduling system of the crew member where I have to keep in control the working hours of the employees keeping in mind hourly sales and Guest count (GC).
- Was responsible for maintaining the HR file of the employee starting from the confirmation letter, joining to all legal documentation of the employee, ESI documents, etc.
- Managing the CRM (Customer relationship management) programs. Organising & managing the overall performance of the food service facility and kitchen operations.
- Responsible for the business performance of the store, as well as maintaining high standards of food, service, health, and safety. Planning & Analysing sales.
Education
BBA - Business Administration
Sikkim State University
Sikkim 04.2001 - 06.2015
Skills
Supply chain management
Timeline
Assistant Manager- Supply Chain
Boba Bhai Ventures Pvt LTD
01.2025 - Current
Key Account Manager
Grab Geezy Pvt Ltd.
01.2023 - 08.2024
Customer Success Manager
Grab Geezy Pvt Ltd.
05.2022 - 12.2022
Customer Success Associate
Grab Geezy Pvt Ltd.
01.2022 - 04.2022
Customer Support Executive
Tech Mahindra
10.2020 - 03.2021
Event Executive
Creative Cubes
03.2019 - 03.2020
Restaurant Supervisor
PEPE'S PIRI PIRI
10.2017 - 01.2019
Floor Manager
McDonald's India
08.2013 - 09.2017
BBA - Business Administration
Sikkim State University
04.2001 - 06.2015
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