Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danish Rahman

Salesforce Certified Administrator
Bangalore

Summary

Salesforce Certified Administrator with 3 years of experience in L1/L2 support roles, providing expert-level Salesforce platform assistance. Proven track record in resolving technical issues, managing service tickets, user account administration, security configurations, and maintaining high data quality standards. Adept in collaborating with cross-functional teams, driving platform adoption, and delivering an excellent end-user support experience in enterprise environments.

Overview

5
5
years of professional experience
4
4
Certifications

Work History

Freelance Salesforce Admin / Support Consultant

Confidential
08.2023 - 07.2024
  • Provided remote Salesforce support and administration services to small businesses and nonprofit clients.
  • Diagnosed and resolved Salesforce user issues (L1/L2), including access errors, record visibility, and workflow failures.
  • Created and maintained custom Reports and Dashboards tailored to client-specific KPIs.
  • Set up user accounts, roles, profiles, permission sets, and sharing rules to control access and maintain security.
  • Imported and cleaned bulk data using Apex Data Loader, ensuring high-quality and accurate CRM records.
  • Supported integration setup and file uploads for third-party apps including DocuSign and document repositories.
  • Delivered solutions independently, collaborated with client teams remotely, and ensured issue resolution within agreed SLAs.

Designation : Sr IPT Project Coordinator

IQVIA
01.2022 - 05.2023
  • Delivered L1 and L2 Salesforce support, managing and resolving tickets via ServiceNow.
  • Handled user provisioning, security settings, permission set assignments, and access issues based on business roles.
  • Created and maintained reports and dashboards for user teams and leadership, modification of report fields, Report folder access to users as per their roles and profiles.
  • Diagnosed and resolved configuration issues, routing complex cases to development teams when needed.
  • Ensured data accuracy and consistency through audits, cleanup, and mass updates using Data Loader.
  • Developed and maintained user guides, process documentation, and knowledge articles for recurring issues.
  • Managed regulatory content uploads, including files, logos, and protocols within the Salesforce system.
  • Diagnose, prioritize and escalate tickets to other teams/Salesforce developers, Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval/prioritization.
  • Timely and accurate documentation of resolution activities, system configuration and administrative processes.
  • Managed the Internal support queue via ServiceNow ticketing tool, handled and resolved user support tickets and troubleshooting issues.

Designation : Service Desk Analyst

Wissen Infotech
10.2020 - 01.2022
  • Provided Tier 1, Tier 2 Salesforce support to internal users, handling user management, access control, and data updates.
  • Investigated system issues, collaborated with IT and Salesforce teams to minimize user downtime.
  • Processed standard administrative tasks such as page layout modifications and object-level access settings.
  • Managed internal ticket queue using ServiceNow and documented resolution workflows.
  • Imported/exported bulk data using Apex Data Loader; cleaned and validated critical datasets.
  • Contributed to knowledge base creation and process standardization efforts.
  • Setting up new user accounts, managing permissions and access levels as per requirements.
  • Managed various roles, profiles and sharing settings to ensure data security and appropriate access levels.
  • Managed the Internal support queue via ServiceNow ticketing tool, handled and resolved user support tickets and troubleshooting issues.

Centralized Caller/Order Processor

PharmEasy
02.2020 - 09.2020
  • Entered and managed customer orders via internal CRM systems.
  • Supported dispatch and warehouse coordination by ensuring accurate order processing.

Centralized Caller

Medlife Pvt Ltd
02.2019 - 11.2019
  • Digitizing and processing medicine orders in CRM to the warehouse for order packaging and dispatch.

Education

Bachelor of Science - Physics

Jodhpur National University
Jodhpur, India
04.2001 -

Skills

    Salesforce Configuration

    User Management

    Data Management

    ADM 201 Certified

    Effective Time Management

    Problem-solving

    Troubleshooting & Issue Resolution

    Reports & Dashboards

    Data Loader

    DocuSign

    ServiceNow Ticketing

    Lightning Experience

Certification

Salesforce Certified Administrator - Salesforce

Timeline

Freelance Salesforce Admin / Support Consultant

Confidential
08.2023 - 07.2024

Designation : Sr IPT Project Coordinator

IQVIA
01.2022 - 05.2023

Designation : Service Desk Analyst

Wissen Infotech
10.2020 - 01.2022

Centralized Caller/Order Processor

PharmEasy
02.2020 - 09.2020

Centralized Caller

Medlife Pvt Ltd
02.2019 - 11.2019

Bachelor of Science - Physics

Jodhpur National University
04.2001 -

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Danish RahmanSalesforce Certified Administrator