Danish Rzaa
Bhilwara Rajasthan
Summary
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
5
5
years of professional experience
Work History
Senior Visa Consultant
Golden Treasure Tourism LLC
Dubai
03.2022 - 04.2024
- Delivered expert visa consultation, streamlining application processes and document preparations for various visa types, ensuring clients' readiness for interviews.
- Maintained exceptional customer satisfaction by responding swiftly and adeptly to inquiries, concerns, and update requests, fostering client trust and loyalty.
- Guided clients on visa processes.
Reservation Executive
Satguru Tours And Travels
Ajmer
02.2021 - 02.2022
- Handled reservations, ticketing processing, ensuring accuracy and timeliness to facilitate smooth travel arrangements.
- Resolved customer inquiries and concerns, providing efficient and personalized solutions to enhance overall satisfaction and loyalty.
- Contributed to the development of ticketing and itineraries, staying updated on industry trends and destination knowledge.
Reservation Executive
TripBorn
Ahmedabad
04.2019 - 05.2020
- Utilized computer software programs for booking flights and managing reservations.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Provided clients with assistance in preparing required travel documents and forms.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Maintained up-to-date knowledge of airline rules and regulations related to ticketing services.
Education
IATA - International Air Transportation
IITC Ahmedabad
Ahmedabad Gujarat04-2019
Bachelor of Arts -
MDSU Ajmer
AjmerSkills
- Sales and marketing
- Document verification
- Excellent customer service
- Visa application expertise
- Strong communication skills
- Ticketing systems
- Reservation management
- GDS
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Senior Visa Consultant
Golden Treasure Tourism LLC
03.2022 - 04.2024
Reservation Executive
Satguru Tours And Travels
02.2021 - 02.2022
Reservation Executive
TripBorn
04.2019 - 05.2020
IATA - International Air Transportation
IITC Ahmedabad
Bachelor of Arts -
MDSU Ajmer
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