Danish Shaikh
Summary
Organized and detail-oriented with 5 years' experience in a high-volume office. Skilled in customer service, filing and data entry.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Tech Mahindra
Mumbai
02.2023 - Current
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
- Communicated effectively with team members to ensure timely response times for customers.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Assisted customers with product returns or exchanges according to established guidelines.
- Tracked customer complaints and followed up to ensure resolution was achieved.
SALES MANAGER
- Intensely following up with the prospects and closing the sales within the sales cycle
- Diligently communicating and priming the lead through channels like email, Whatsapp, SMS, and calls
- Achieving the weekly targets in a high-pressure performance driven competitive environment
- Developed and maintained strong relationships with key customers, resulting in increased sales
- Developed and monitored monthly sales performance reports
- Created and maintained a database of potential customers and their contact information
- Established sales quotas and monitored progress towards achieving them.
OPERATIONS EXECUTIVE
- Initiating welcome calls and guiding through the entire process
- Triggering ENACH and Physical NACH (National Automated Clearing House) through the portal for the Disbursal of Educational Loan to Clients
- Maintaining OPS- MIS on a daily basis
- Checking whether the ENACH triggers the client via emails and calls
- Filling and uploading documents for the disbursal and triggering the NACH and ENACH to the Clients
- Following up on the disbursal data from the banks which are sent on a timely basis
- Checking the dashboard for EMI details whether it's done or not
- Maintain EMI scale post disbursal
- Well-versed in problem-solving, decision-making and conflict resolution
- Demonstrated strong interpersonal skills by building relationships with customers and providing excellent customer service.
DUFRY CRUISE SERVICES
- Contract-based sales job onboard international cruises for P&O Cruises, onboard P&O Arcadia
- Selling Liquors & Perfumes as a specialist, interacting with passengers
- Coordinating and doing presentations for high-end brand liquors and perfumes
- Attract customers with personalized discounts and offers to maintain goodwill as well as covert some non-potential customers to do some purchases
- Increased sales by 15%, established customer loyalty program leading to 5% increase in sales for the same products, enhanced customer experience of high-end cruisers by 98.4%
- Developed strategies to attract customers and boost sales, identified potential customers and offered personalised discounts, managed presentations for liquors and perfumes onboard, coordinated with team members for efficient onboarding of cruisers and helped to keep track of customer's feedback
- Compiled daily and weekly sales report to analyse the commercial trend
- Optimised onboard services to improve passenger satisfaction and create a lasting relationship
- Resolved customer queries diligently
- Cultivated the knowledge of high-end product range to customers and provided advice in the form of detailed product information
- Offered customer service to passengers during onboard in order to enhance loyalty.
CUSTOMER SERVICE EXECUTIVE
- Contacting UAE customers for service and plan information
- Taking care of existing technical problems
- Approaching existing customers to renew their plans plans get over
- Convincing customers to stick to our plans and Offering them the best offers available on the market.
Education
Secondary School Certificate - National and State Boards and It
Mumbai
01.2018
BACHELORS OF COMMERCE - Minor in Banking & Finance
ST. ROCKS COLLEGE Of COMMERCE, SCIENCE & LAW, MUMBAI UNIVERSITY
01.2017
Maharashtra State Certificate in Information Technology -
01.2010
MICRO-SOFT OFFICE -
01.2010
Skills
- MS-Office
- Creating spreadsheet
- Creating tables
- Creating pivot tables
- Running and creating macros
- Data analysis
- Data visualization
- Validating data
- Creating documents
- Razerpay portal
- Interpersonal communication skills
- NACH sign-desk
- Sales techniques
- Multitasking
- Customer Relationship Management
- Payment management
- Issue Escalation
- Team Collaboration
- Sales follow-up
- Troubleshooting
- Customer Retention
Timeline
Customer Service Executive
Tech Mahindra
02.2023 - Current
SALES MANAGER
OPERATIONS EXECUTIVE
DUFRY CRUISE SERVICES
CUSTOMER SERVICE EXECUTIVE
Secondary School Certificate - National and State Boards and It
Mumbai
BACHELORS OF COMMERCE - Minor in Banking & Finance
ST. ROCKS COLLEGE Of COMMERCE, SCIENCE & LAW, MUMBAI UNIVERSITY
Maharashtra State Certificate in Information Technology -
MICRO-SOFT OFFICE -
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