Danish Yaqoob
Srinagar
Summary
Branch Sales Officer with 2+ years of experience at HDFC Bank in retail banking and customer acquisition. Proven expertise in CASA growth, cross-selling banking products, and relationship management while ensuring strict KYC and AML compliance. Recognized for achieving sales targets, handling customers professionally, and supporting branch revenue growth. Seeking an opportunity in the Gulf banking sector to leverage strong sales, customer service, and operational skills in a dynamic banking environment.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Branch sales officer
HDFC BANK LIMITED
SRINAGAR
02.2024 - Current
- Managed retail banking sales operations with focus on CASA acquisition and customer onboarding.
- Achieved monthly and quarterly sales targets through walk-in customers, referrals, and field activities.
- Opened Savings Accounts and Current Accounts with complete KYC and documentation as per RBI guidelines.
- Cross-sold banking products such as Fixed Deposits, RD, Debit Cards, and third-party products.
- Built and maintained strong customer relationships to improve retention and repeat business.
- Ensured strict adherence to KYC, AML, and compliance policies of the bank.
- Coordinated with branch operations and service teams for smooth account activation and issue resolution.
- Maintained daily MIS reports, sales pipeline, and performance tracking.
- Handled customer queries and complaints, ensuring high customer satisfaction.
- Actively participated in marketing campaigns and lead generation activities
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
- 64%
- BTECH CIVIL ENGINEERING
Skills
- Retail Banking Operations
- CASA Acquisition (Savings & Current Accounts)
- Banking Sales & Target Achievement
- Cross-Selling of Banking Products
- Customer Acquisitions & Retention
- Relationship Management
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Affiliations
- Actively participated in branch sales campaigns and monthly target drives.
- Conducted customer acquisition activities including walk-ins, referrals, and field visits.
- Assisted in marketing and promotional activities to increase branch visibility.
- Supported account opening drives with complete KYC documentation.
- Participated in team meetings and sales reviews to improve performance.
- Assisted customers during banking product awareness programs.
- Coordinated with operations team for smooth onboarding and service delivery.
- Followed all compliance and audit-related activities as per bank guidelines
HOBBIES AND INTEREST
- Reading about banking, finance, and market trends
- Interacting with people and building professional relationships
- Learning new sales and communication techniques
- Traveling and exploring new cultures
- Staying updated with business news
- Playing cricket / indoor sports (team-oriented activities)
CUSTOMER SERVICE SKILLS
- Customer Handling & Query Resolution
- Complaint Management
- Service Quality & Customer Satisfaction
- Professional Communication
TECHNICAL SKILLS
- Core Banking Systems (CBS)
- Customer Relationship Management (CRM) Tools
- Account Opening & KYC Documentation Systems
- MIS & Sales Reporting
- MS Excel (VLOOKUP, Pivot Tables – Basic to Intermediate)
- MS Word & PowerPoint
- Data Entry & Record Management
- Email & Office Communication Tools
Timeline
Branch sales officer - HDFC BANK LIMITED
02.2024 - Current
DESH BHAGAT UNIVERSITY - ,