PET POOJA
Danish Khan
General Manager
Chennai
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
F&B Manager
AL NAFOURA SEAFOOD RESTAURANT
RIYADH
08.2015 - 04.2018
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Restaurant Manager
AL-NAFOURA RESTAURANTS
RIYADH
04.2018 - 06.2022
- Built loyal clientele through friendly interactions and consistent appreciation
- Followed food safety and quality procedures according to company policies and health and sanitation regulations
- Maintained high standards of customer service during high- volume and fast-paced operations
- Strictly followed all cash, security, inventory and labor policies and procedures
- Communicated openly and honestly with the management team during each shift to ensure all operations ran smoothly.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Head Accountant Cum Admin
Zss Manufacturing Group
Delhi
07.2022 - 09.2022
- Responsible for managing company ledgers , creating invoices filing taxes reports , salary management etc .
- Prepared monthly journal entries and reconciliations.
- Completed year-end closing processes with controllers and external auditors.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Reviewed budgets and communicated discrepancies to senior management.
- Reconciled accounts and created documents for monthly closure procedures.
- Updated general ledger with latest entries.
General Manager
The Patiala House
10.2022 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
General Manager
Samco Multi Cuisine Restaurant & Hotels
Chennai, Tamil nadu
09.2023 - 01.2024
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
D.A.V INTER COLLEGE
BULANDSHAHR 03.2009 - 04.2010
B.COM - COMMERCE
DELHI UNIVERSITY
NEW DELHI 07.2011 - 11.2013
Skills
Networkingundefined
Accomplishments
- Graduate B.com From Delhi University (2013)
- Inter Mediate from D.A.V Inter College with Second division (2010)
- Strengths:-Result Oriented
- Positive thinking-Hard Working-Team Player
Software
CMOS
PIXELPOINT
LOYVERSE
MS-OFFICE
ZOHO PAYROLL
Timeline
General Manager
Samco Multi Cuisine Restaurant & Hotels
09.2023 - 01.2024
General Manager
The Patiala House
10.2022 - Current
Head Accountant Cum Admin
Zss Manufacturing Group
07.2022 - 09.2022
Restaurant Manager
AL-NAFOURA RESTAURANTS
04.2018 - 06.2022
F&B Manager
AL NAFOURA SEAFOOD RESTAURANT
08.2015 - 04.2018
B.COM - COMMERCE
DELHI UNIVERSITY
07.2011 - 11.2013
High School Diploma -
D.A.V INTER COLLEGE
03.2009 - 04.2010
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