Juned Sayyad
Customer Service Executive
Pune
Summary
At Capita India PVT LTD, I spearheaded initiatives that significantly enhanced customer satisfaction, helping customers and slashing call times through adept problem-solving. My blend of technical support expertise and exceptional interpersonal skills solidified customer loyalty, showcasing my ability to escalate issues effectively and manage payments efficiently.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Executive
Capita India PVT LTD
04.2023 - Current
- Coached and mentored junior team members, contributing to their professional growth and development.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Education
HSC - Science Education
Poona College
Pune 03.2021 - 03.2022
Skills
Customer Needs Assessment
Timeline
Customer Service Executive
Capita India PVT LTD
04.2023 - Current
HSC - Science Education
Poona College
03.2021 - 03.2022
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