Team Leader experienced with 10 years' experience in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Lead Indiana team in sales development and estill growth strategies for team to drive growth. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
Work History
Clinical Liaison, Team Lead
MAJESTIC CARE
Indianapolis, IN
10.2018 - Current
Manage growth and development of new relationships in Central Indiana market, travel to other markets, as assigned
Manage all ACO provider relationships and outcome development
Strong knowledge of Value Based Care reporting and Saas software used for additional reporting
Lead Indiana liaison team in growth strategy and measuring KPIs
Supported evidence-based practice implementation within clinical teams through ongoing research review and dissemination of current best practices.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with treatment team.
Represent company at trade shows, C-Suite hospital leadership meetings, and external events
Improved overall facility performance by participating in quality improvement initiatives targeting key metrics such as length of stay or patient satisfaction scores.
Regional Director of Business Development
INFINITY HEALTHCARE MANAGEMENT
Indiana
06.2018 - 10.2018
Regional marketing support to 12 skilled nursing facilities in Indiana
Developed C-Suite Partnerships and ACO partnerships for company
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Assisted in recruiting, hiring and training of team members.
Recruited and hired top-level talent to add value and expertise to sales department.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Managed diverse portfolio of accounts while maintaining exceptional levels of customer service satisfaction across all engagements consistently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Community Service Liaison
TRILOGY HEALTH SERVICES
Indianapolis, IN
05.2017 - 06.2018
New business development in Greater Indianapolis
Lead liaison team in census growth for first 6 months on staff
Conduct onsite assessments for new admissions to facilities.
Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
Supported organizational growth through active participation in networking events, conferences, and professional associations.
Business Development
GO DOCS GO/GREAT LAKES CARING
Indiana
05.2016 - 05.2017
New business development for Indiana market dual role with Inhome Primary Care Physicians and Hospice Services
Generated new business and awareness for new provider in Indiana
Conducted primary and secondary research to better understand customer needs and behaviors.
Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
Tracked marketing performance metrics, optimizing campaigns for maximum impact and ROI.
Assembled reports and presentations to share insights and recommendations with stakeholders.
Built long-lasting client relationships through excellent customer service and consistent followups.
Marketing Director
AMERICAN SENIOR COMMUNITIES
Indianapolis, IN
12.2013 - 05.2016
New business development for skilled nursing facilities
Provided information to families and patients interested in services
Received promotion from Community Nursing and Rehabilitation after 1 year to large facility to lead growth, Rosewalk Village
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Lead in census growth for 2015-2016 in Indiana.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Education
BS - PUBLIC RELATIONS
BALL STATE UNIVERSITY
Muncie, IN
05.2013
Skills
Value Based Care
ACO Partnerships
CRM
Marketing Analytics
Team Leadership
C-Suite Partnerships
Sales Plans
Microsoft Suite
Physician Marketing
Interpreting physician orders
Market Competitive Analysis
Public Speaking
Product Expert
Leadership Experience
Joys House Adult Day Center - Young Professionals Group, Lead fundraising committee, Lead fundraising committee in efforts to raise funds and awareness for adult day center. Assisted in over 10 events for the year 2020 including major Gala event.
Clinical Risk Manager and Patient Safety Officer at Columbia Memorial HospitalClinical Risk Manager and Patient Safety Officer at Columbia Memorial Hospital