Dany Dev T
IT Specialist Payments
London
Summary
Results-driven Operations and Customer Service professional skilled in project coordination, client relations, and team leadership. Effectively manages escalations under pressure and facilitates collaboration among clients, internal teams, and suppliers. Leverages B2B experience and a data-driven approach to enhance customer satisfaction and optimize service delivery.
Overview
4
4
Languages
8
8
Certificates
10
10
years of professional experience
Work History
Business Consultant - Internship
Blackmont Consulting
08.2025 - 10.2025
- Developed predictive analytics reports from client data to guide business decisions.
- Recommended process improvements and technology solutions to enhance client operations.
- Assisted in implementing strategic initiatives to improve operational efficiency.
Car Park Attendant
Farmers Dog Pub
11.2024 - 07.2025
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries, ensuring prompt resolution of escalated issues.
- Managed daily operations of car park, ensuring efficient vehicle flow and customer satisfaction.
- Monitored parking areas for adherence to regulations, addressing violations promptly.
- Assisted patrons with parking inquiries, enhancing overall customer experience.
Student Brand Ambassador
Oxford Brookes University
07.2024 - 10.2025
- Assisted in organizing university open days and marketing events.
- Supported rebranding campaigns and developed public relations strategies.
Customer Retail Assistant
British Petroleum
04.2024 - 07.2024
- Processed payments during peak periods to minimize customer wait times.
- Delivered customer service and fostered strong client relationships.
Survey Marshal
Tracsis Events
10.2023 - 01.2024
- Provided attentive service to VIP clients using Bicester Village transit services, enhancing their overall experience.
- Conducted field feedback surveys for East-West Railway project, collecting user insights to improve project outcomes.
Senior Technical Associate
FSS Financial Software and Systems
04.2022 - 09.2023
- Managed daily payment operations for debit and credit cards, enhancing transaction reliability.
- Performed daily bank reconciliations to maintain accurate financial records and support timely reporting.
- Assigned to HDFC bank for merchant integration tasks.
Deputy Manager
Kotak Mahindra Bank
05.2020 - 05.2021
- Managed corporate client payment processes, ensuring timely and accurate transaction handling to maintain client trust.
- Performed detailed bank reconciliations, promptly resolving discrepancies to enhance financial accuracy.
- Collaborated with legal teams, ensuring compliance with internal policies and regulations to mitigate legal risks.
- Assigned to client site at CIDCO Bhavan in Navi Mumbai.
Analyst
Infibeam Avenues Limited
11.2017 - 04.2020
- Analyzed payment data to generate actionable insights and improve reporting like success ratios and declined ratios for card.
- Supported payment processing, invoice management, and account reconciliations.
- Liaised with clients to resolve account discrepancies, ensuring a seamless customer experience.
- Engaged with clients such as Emirates Airlines, Dnata, and Mashreq Bank to ensure effective payment monitoring and support. like Emirates Airlines, Dnata, Mashreq Bank for payments monitoring.
Team Leader
HDFC Bank
05.2017 - 11.2017
- Led team in payment operations, ensuring compliance and accuracy standards were met.
- Resolved client payment-related issues with efficiency and professionalism.
Site Supervisor
BrightSphere Solutions, LLC
11.2015 - 10.2016
- Coordinated with consultants and architects to ensure project quality and timely delivery.
- Supervised daily operations to ensure project compliance with quality and safety standards.
- Coordinated site activities, optimizing workflow and resource allocation for maximum efficiency.
- Trained and mentored junior staff, fostering skill development and team collaboration.
Associate
TCS Tata Consultancy Services
07.2013 - 07.2014
- Facilitated financial reporting and SAP Business Objects reporting, maintaining accuracy and compliance for US clients in GE Asset Management.
Skills
B2B client relations
Presentation skills
Business analysis
Business planning
Certification
Predictive Project Management Professional – Project Management Institute (2024)
Education
Masters in Management And Business Analytics
Oxford Brookes Univercity
Oxford 09.2023 - 12.2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Consultant - Internship
Blackmont Consulting
08.2025 - 10.2025
Car Park Attendant
Farmers Dog Pub
11.2024 - 07.2025
Student Brand Ambassador
Oxford Brookes University
07.2024 - 10.2025
Customer Retail Assistant
British Petroleum
04.2024 - 07.2024
Survey Marshal
Tracsis Events
10.2023 - 01.2024
Masters in Management And Business Analytics
Oxford Brookes Univercity
09.2023 - 12.2024
Senior Technical Associate
FSS Financial Software and Systems
04.2022 - 09.2023
Deputy Manager
Kotak Mahindra Bank
05.2020 - 05.2021
Analyst
Infibeam Avenues Limited
11.2017 - 04.2020
Team Leader
HDFC Bank
05.2017 - 11.2017
Site Supervisor
BrightSphere Solutions, LLC
11.2015 - 10.2016
Associate
TCS Tata Consultancy Services
07.2013 - 07.2014