Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Daphne Madonna M

Bangalore

Summary

Seasoned Senior Language Coach with strong background in language instruction and curriculum development. Experience includes developing engaging lesson plans, providing individualized coaching to students, and encouraging conversational skills in multiple languages. Strengths include adaptability, exceptional interpersonal communication abilities, and innovative teaching methods. Previous roles have resulted in improved student language proficiency and increased cultural awareness.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Language Coach

Tech Mahindra- Allyis
Bangalore
06.2024 - Current
  • Utilized audio-visual aids such as videos, slideshows, and interactive software programs.
  • Coached learners on proper etiquette when interacting with native speakers of a foreign language.
  • Provided guidance on appropriate grammar, pronunciation, and syntax for various languages.
  • Analyzed learner needs and designed tailored lessons accordingly.
  • Organized role-playing scenarios to simulate real-life situations encountered in a professional setting.
  • Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
  • Adapted teaching strategies to different student learning styles and skill levels.
  • Assisted learners in improving their spoken and written English for business purposes.

Communication Coach

KYNDRYL Pvt Ltd
Bangalore
09.2021 - 04.2023
  • Identifying and assessing the training needs of the organization through job analysis, career paths and consultation with managers
  • Assess employees' skills, performance, and productivity to identify areas of improvement
  • Create curriculum to facilitate strategic training based on the organization's goals (NHT)
  • Collaborate with Talent Services, (Learning Operations, and Learning Delivery) to create and deliver leading-edge learning solutions
  • Lead, inspire, and coach team members, fostering individual and team growth and agility through delegation, feedback, instruction, and encouragement-building on strengths and dissecting and developing areas for improvement.
  • Ensure all communication of intermediary and final results are available quickly to candidates (NHT), their managers and the regional HR community.
  • Created LTO's (License to Operate) Documentation for Training & Process as per organization's requirement.

Learning Facilitator

IBM
Bangalore
12.2015 - 09.2021
  • Reading exercises for pronunciation, inflection, and enunciation.
  • Deliver monthly language, voice, and accent classroom/virtual training, support the business through daily call monitoring, and floor activity by working closely with the team and business requestors.
  • Reporting and tracking training effectiveness.
  • Interviewing new hires.
  • Regular and continuous touch base with the floor and trainees to map improvement through coaching, feedback, and communication-based projects.
  • Proven ability to analyze client needs and agree on client specifications for learning content and materials.

HR Recruiter

Inspiration Manpower Consultancy
Bangalore
05.2015 - 12.2015
  • Understanding the hiring requirements of hiring managers
  • Attracting candidates through various channels like social media and professional networks
  • Reviewing resumes and screening candidates
  • Scheduling interviews by coordinating with candidates and hiring managers
  • Negotiating job offers and compensation packages with candidates
  • Staying updated about hiring trends

Collections Associate

DELL
Bangalore
08.2010 - 01.2012
  • Undertaking all collection activities in accordance with the collection policy
  • Follow-up with clients on overdue accounts and investigate historical data for each debt or bill
  • Respond to client account queries in a timely and professional manner
  • Fraud trend assessment and reporting
  • Investigating the reason for delinquency
  • Granting additional payment period and approving/rejecting any partial payment requests

Education

Diploma in Interior Designing -

Vogue Institute of Fashion Technology
Location
01.2014

Bachelors of Business Management - Commerce- SEBA

St. John's College of Management
BANGALORE
04.2010

DELF- French -

Alliance Franchise de Bangalore
Location
07.2007

High School Diploma -

New Public School
Bangalore, India
04-2004

Skills

  • Performance Management
  • Learning Facilitation
  • Curriculum design
  • Business Etiquette
  • Decision making
  • Adult and Blended Learning
  • Language assessment
  • Client needs analysis
  • Organizational skills
  • Learning styles

Certification

  • Design Thinking
  • SAP ERP Essential Training
  • Certified Learning and Development Trainer
  • ChatGPT Masterclass: The Guide to AI & Prompt Engineering

Languages

  • English, Fluent
  • Hindi, Fluent
  • Kannada, Proficient
  • French, Proficient

Languages

English
First Language
French
Upper Intermediate (B2)
B2
Mandarin
Elementary (A2)
A2

Timeline

Senior Language Coach

Tech Mahindra- Allyis
06.2024 - Current

Communication Coach

KYNDRYL Pvt Ltd
09.2021 - 04.2023

Learning Facilitator

IBM
12.2015 - 09.2021

HR Recruiter

Inspiration Manpower Consultancy
05.2015 - 12.2015

Collections Associate

DELL
08.2010 - 01.2012

Diploma in Interior Designing -

Vogue Institute of Fashion Technology

Bachelors of Business Management - Commerce- SEBA

St. John's College of Management

DELF- French -

Alliance Franchise de Bangalore

High School Diploma -

New Public School

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