Compassionate healthcare professional with experience in patient care and EKG testing. Known for excellent teamwork and problem-solving skills, striving to deliver high-quality support and education to patients and their families.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Cna
Signature Home Health
Terre Haute
09.2024 - 10.2025
Provided compassionate care to patients in their homes.
Assisted patients with daily living activities and personal hygiene.
Monitored vital signs and reported changes to nursing staff.
Collaborated with healthcare team to create patient care plans.
Documented patient progress and incidents accurately in records.
Educated families on patient care practices and safety measures.
Maintained a clean and safe environment for patients at home.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Performed vital sign assessments, such as taking blood pressure and temperature.
Answered patient call lights promptly and responded to requests appropriately.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
EKG Technician
Union Hospital
Terre Haute
02.2021 - 12.2024
Conducted EKG tests to evaluate patients' heart health.
Monitored and recorded patients' vital signs during procedures.
Collaborated with healthcare staff to ensure patient comfort and safety.
Maintained EKG equipment in optimal working condition.
Educated patients on EKG procedures and preparations.
Adhered to hospital protocols for infection control and patient privacy.
Documented patient information in electronic health records system.
Performed EKG tests on patients of all ages, including neonatal and geriatric.
Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
Ensured that all supplies necessary for performing EKG tests were stocked adequately.
Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
Maintained accurate records of patient data, test results, and other relevant information.
Prepared reports summarizing patient data collected from EKG tests for review by physician.
Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
Checked the condition of electrodes before each use to confirm proper functioning.
Worked closely with nurses to provide assistance during emergency situations involving heart problems.
Maintained cleanliness in the lab environment by sterilizing instruments after use.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Server
Cheddars Restaurant
Terre Haute
12.2018 - 09.2020
Provided exceptional customer service in a fast-paced dining environment.
Assisted in training new staff on restaurant procedures and best practices.
Managed timely delivery of food and beverages to guests' tables.
Maintained cleanliness and organization of dining area and service stations.
Handled customer inquiries and resolved issues promptly and professionally.
Provided excellent customer service to ensure satisfaction.
Provided exceptional service to high volume of daily customers.
Took orders from customers accurately and in a timely manner.
Handled money transactions accurately while following company procedures for handling cash payments.
Greeted customers, answered questions, and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Walmart
Cashier Customer Service
Terre Haute
06.2016 - 01.2018
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.