Darius Craig
Indianapolis,IN
Summary
Dynamic leader with proven expertise in operations and sales management, honed at JD FinishLine. Excelled in staff management and team development, transforming underperforming units into top performers. Demonstrated exceptional relationship-building skills, achieving significant growth. Skilled in multi-unit management and customer service, consistently exceeding KPIs.
Overview
8
8
years of professional experience
Work History
Area Manager In Training
JD FinishLine
09.2017 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Organized promotional events and interacted with community to increase sales volume.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
House Mover
BellHop
04.2018 - 08.2018
- Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
- Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
- Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
- Achieved efficient house moving by carefully packing, loading, and unloading clients'' belongings.
- Collaborated closely with clients to ensure a smooth transition into their new homes, resulting in repeat business referrals.
- Safeguarded client property from theft or loss during transport through diligent attention to detail along with adherence to company security policies and procedures.
- Improved customer satisfaction by providing exceptional care in handling their possessions during relocations.
- Moved furniture and boxes using utility dolly and truck ramp.
- Inspected items for damage and reported issues to supervisor for resolution.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety protocols to prevent accidents and injuries.
- Arranged items at destination according to customer requests and instructions.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 60 lbs.
Cook
Culver’s
12.2016 - 08.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared and served various food items in fast-paced Type environment.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
Core 40 Academic Honors -
Northrop High School
Fort Wayne, IN06.2017
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Performance management
- Goals and performance
- Customer service
- Sales minded
- Attention to detail
- Leadership skills
- Recruiting and hiring
- Multi-unit management
- Sales management
Accomplishments
In 2024 JD FinishLine started doing awards to celebrate people. I was the Store Manager of the Year for the region, I had the biggest conversion increase in the Area, and I had the best Strike Rate and Units Per Transaction in which those are a few of our KPI’s.
Timeline
House Mover
BellHop
04.2018 - 08.2018
Area Manager In Training
JD FinishLine
09.2017 - Current
Cook
Culver’s
12.2016 - 08.2017
Core 40 Academic Honors -
Northrop High School
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