Darlayne Winters-Trego
Mooresville
Summary
Dynamic professional with a proven track record at Enterprise Car Rental, excelling in customer service and time management. Recognized for optimizing fleet utilization and ensuring safety standards. Adept at driving in adverse conditions, with a clean driving record and a flexible schedule, committed to delivering exceptional results and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Driver
Enterprise Car Rental
01.2018 - 02.2026
- Ensured timely vehicle delivery and pickup to meet customer schedules.
- Conducted thorough vehicle inspections to maintain safety and operational standards.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed daily vehicle inventory, optimizing fleet utilization and availability.
Collections/Payment Poster
Surgical Care Affiliates Inc.
06.2014 - 04.2018
- Posted and reconciled payments to patient accounts, ensuring accuracy and timeliness.
- Reviewed explanation of benefits (EOB) statements for discrepancies, resolving issues promptly.
- Collaborated with billing department to streamline payment posting processes and enhance efficiency.
- Trained new team members on payment posting protocols and system usage for optimal performance.
- Managed large volumes of data efficiently and with great care on daily basis.
- Processed payments that had been received from insurance companies and Medicare.
- Streamlined the insurance verification process, ensuring accurate benefit information for prompt claim processing and payment resolution.
- Accurately posted payments and adjustments both electronically and manually.
- Served as a key liaison between billing and collections departments, facilitating timely communication around patient account issues.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Charge Entry Specialist/Payment Poster
Chiro 1st
03.2013 - 05.2014
- Processed charge entries efficiently, ensuring accuracy in patient billing and insurance claims.
- Verified and reconciled charge data against patient records to maintain consistency and compliance.
- Collaborated with healthcare providers to resolve discrepancies in billing information promptly.
- Implemented workflow improvements to enhance the speed of charge entry processes.
- Verified insurance eligibility and information to update database.
- Boosted customer satisfaction levels by addressing patient inquiries regarding their charges in a professional and respectful manner.
Charge Entry Specialist/Collections/Payroll Specialist
HealthSource Chiropractic
10.2011 - 03.2013
- Processed and entered patient charge data into electronic health record systems with high accuracy.
- Collaborated with billing team to resolve discrepancies in insurance claims efficiently.
- Reviewed charge entries for compliance with healthcare regulations and company policies.
- Trained new staff on charge entry protocols and system navigation to ensure consistency.
Education
Medical Assistant
Ivy Tech Community College of Indiana
Terre Haute, IN06.1975
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Flexible schedule
- Punctual and reliable
- Driving in adverse conditions
Timeline
Driver
Enterprise Car Rental
01.2018 - 02.2026
Collections/Payment Poster
Surgical Care Affiliates Inc.
06.2014 - 04.2018
Charge Entry Specialist/Payment Poster
Chiro 1st
03.2013 - 05.2014
Charge Entry Specialist/Collections/Payroll Specialist
HealthSource Chiropractic
10.2011 - 03.2013
Medical Assistant
Ivy Tech Community College of Indiana