Darpan Srivastava
Retail Banking & Wealth Management
101.Garg Enclave. Picnic Spot Road, Indiranagar,Lucknow. Uttar Pradesh
Summary
To ensure organization’s growth along with self- growth, through sincerity, discipline, learning, hard work and sheer commitment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Business Unit Head- Treasures & Wealth
DBS Bank India Ltd
Lucknow, Noida, Ghaziabad
06.2023 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Utilized financial software to prepare consolidated financial statements.
- Conducted financial due diligence on potential investments and acquisitions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Presented new and additional products and services to existing customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Reporting of 6 Treasure Relationship Managers, for building 50 lac + TRV account relationship nurturing and servicing them to reach 2 cr + TRV along with investment AUM buildup through MF, Insurance, PMS and FCNR.
Deputy Vice President (Branch Manager)
Indusind Bank Ltd
Moradabad & Lucknow
04.2019 - 03.2023
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created financial dashboards to provide insights into key performance indicators.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Prepared budgets for numbers facilities within cluster.
- Monitored facility managers and staff performance through quarterly review assessments.
- Managed cluster expenditure by adhering to set budget.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Implemented trending initiatives to help drive sales across cluster.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Branch Business Leader
YES BANK LTD
Moradabad
07.2016 - 09.2017
Branch Manager
INDUSIND BANK LTD
Moradabad
03.2015 - 07.2016
- Retail Liability
- Grade : AVP2
- Job Profile:
- Handling Retail Liability Sales, Operations, Audit, Loans, TFX, Investment related profile
- Responsibility of enhancing Bank Deposit Book
- Increasing Primary Customer base through activation and engagement programs
- Ensuring branch Compliance and Audit related facts in line with RBI guidelines and company ethics and policies
- Reporting of Manager Customer Service and Operations, Branch Sales Manager,Customer Service Manager, 1 Select RM, 10Customer Acquisition Team Members, 1 EC- CSE.
- Revenue focused product mix (LI/ GI / Loans / Trade & Forex Revenue) to boosk.
Branch Manager
ING Vysya bank Ltd
Rudrapur
07.2013 - 02.2015
- Retail Liability
- Grade : E14, Handling Retail Liability Sales, Audit, Loans related profile
- Responsibility of enhancing CASA growth along with Deposit book.
- Providing Agri and Business Banking Solutions to the customers through CC and KCC Loans
- Ensuring branch Compliance and Audit related facts in line with RBI guidelines and company ethics and policies
- Reporting of BOSH, SM and 6 Customer Care Managers
- Ensure Quarterly review of KYC (Know Your Catchment) and Micro Marketing.
- Revenue focused product mix (LI/ GI / Loans / Trade & Forex Revenue.
- Identified partnership opportunities and established favorable business connections.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Branch Manager, Area Sales Manager, Branch Sales
Kotak Mahindra Bank Limited
Rudrapur, Uttar Pradesh, Kanpur
08.2006 - 06.2013
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Area Sales Manager
Kotak Mahindra Bank Limited
Uttar Pradesh
04.2008 - 09.2010
- Looked after Retail Liability Sales for Lucknow (2 Branches), Moradabad, Meerut
- Rudrapur & Bareilly
- Reporting of 6 Sales Managers & 42 Assistant and Deputy Managers
- Looked after CASA Profitability in terms of Average float, Above AQB, NTB TD acquisition, and Cross sell in form of Insurance, Gold and Locker
- Sales Penetration in terms of increasing FOS, Activity in terms of Visibility and
- Acquisition
- Channel Development in terms of Training, KYC, and Circulars
- Sales Audit (DSR for Field force, FAR of Sales Managers, Proper Sales Kit Availability
- Knowledge level of Field Force in terms of KYC and Products features
- Market
- Mapping
- Sales First Pass score in account opening Vs rejections
- Promoting the various products offered by company & maintaining a good Product mix
- Achievements:
- Presently converted 15 Assistant Managers through RACE concept into Deputy
- Managers and Managers (out of 15 AAM 7 are presently BSM profile in different branches of Kotak Mahindra Bank)
- Won National Level CASA Contest 3 times
- Certificate taken from NSM
- Won JUGALBANDI Privy League contest National level in opening Priority Accounts
- 2nd
- Prize in Trinity Monsoon Contest (On Line Trading Accounts)
- 100% SPARC rating for all my Branches and BSM.
Branch Sales Manager
Kotak Mahindra Bank Limited
Kanpur
08.2006 - 03.2008
- Looked after Retail Liability Sales for Kanpur Branch
- Reporting of 13 Assistant Managers and 1 Deputy Manager
- Responsibility of Increasing NTB customer base keeping in view the profitability of
- Branch and P/L
- Responsibility of Developing Assistant managers into Deputy Manager in span of 10 months under RACE concept
- Training and development of Sales Force for better and profitable sourcing from
- Catchment and Target segment
- Responsibility of Well Controlled SPARC Sales Audit
- Promoting the various products offered by company & maintaining a good Product mix
- Achievements:
- Won Several CASA and Insurance Contest national level as well as regional Level
- Was awarded Best BSM and promoted as 1st
- ASM for UP in span of just 1,5 years
- Under race contest developed 5 Hi Fliers and 8 Achievers
- WC SPARC Sales Audit
- Won “Garv Nahin To Kuch Nahin” 3 months Value increment contest.
Branch Manager
GE Money, RLP
Kanpur
10.2005 - 09.2006
- Looked after Sales, Credit & Collection for Personal Loans Division
- Reporting of 2 Sales Relationship Managers & 1 Credit Relationship Manager
- Risk analysis in every case before recommending
- Sales Penetration in terms of increasing FOS, DSA’s Two Wheeler DSA, HPCL Outlet
- Alternate Distribution Points
- Sales promotion in terms of Loan Melas, Trade fairs, etc
- Channel Development in terms of Training
- Liaisons with various other legal and Administrative issues
- Promoting the various products offered by company & maintaining a good Product mix
- Achievements:
- Dropped down Moving average of the Branch From 20% to 12.25 % in the month of
- April
- Achieved more than 100% RACV all the months since joining as BM
- Won various Awards launched through Company
- Opened first HPCL Outlet in Kanpur and in the same month won highest Loan disbursement in EAST Region.
Branch Sales Manager
ICICI Bank Ltd
Bareilly
09.2004 - 10.2005
- Handled Mortgage for Bareilly and its spokes (Haldwani, Rudrapur & Pilibhit)
- Reporting of 2 Relationship Officers
- Meeting HNI clients and cater them to fulfill their Home Loan needs
- Training and Development of DSA’s and DST’s
- Promoting the HL product through Presentations, Loan Melas, and Leaflet Distribution at various retail outlets
- Liaison with Builders & other Officials of Development Authorities
- Creating APF’s and ADF’s for various Builder projects
- As a Location Coordinator handling all Branch Related Issues
- Achievements:
- Converted Asia’s biggest University G.B Pant University of Agriculture & Technology
- Pant Nagar & Century Paper & Pulp as worksite for ICICI Home Finance
- Generated the Highest Disbursement from spoke location Haldwani of more than 1 crs
- From my joining month and throughout my tenor
- Highest disbursement from I- Channel Team of 3.85 crs in March 05
- Generated maximum no
- Of cases among from new project launched by BDA.
Education
Masters In Business Administration - Marketing
Sherwood College of Management
Lucknow 07.2000 - 08.2002
Skills
Sales and marketing
Business Development
Staff Management
Teambuilding
Business planning
Written Communication
Organization and Time Management
Insurance decisions
Investment advice
Mutual funds and liabilities
Sales Reporting
Territory Management
Team leadership and collaboration
New Business Development
Accomplishments
- 10 + 2 from UP Board (1996).
- Bachelors in Science (Lucknow University -1999).
- IRDA & AMFI.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Unit Head- Treasures & Wealth
DBS Bank India Ltd
06.2023 - Current
Deputy Vice President (Branch Manager)
Indusind Bank Ltd
04.2019 - 03.2023
Branch Business Leader
YES BANK LTD
07.2016 - 09.2017
Branch Manager
INDUSIND BANK LTD
03.2015 - 07.2016
Branch Manager
ING Vysya bank Ltd
07.2013 - 02.2015
Area Sales Manager
Kotak Mahindra Bank Limited
04.2008 - 09.2010
Branch Manager, Area Sales Manager, Branch Sales
Kotak Mahindra Bank Limited
08.2006 - 06.2013
Branch Sales Manager
Kotak Mahindra Bank Limited
08.2006 - 03.2008
Branch Manager
GE Money, RLP
10.2005 - 09.2006
Branch Sales Manager
ICICI Bank Ltd
09.2004 - 10.2005
Masters In Business Administration - Marketing
Sherwood College of Management
07.2000 - 08.2002