Darpana

Perceptive Technical Advisor with 4.5 years ridding technical processes and documentation of flaws. Dedicated to optimizing technical throughput via careful observation and iterative improvements. Known for enhancing business functions without ballooning budgetary requirements.Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale. I am detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level a reputed position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Best Employee in yearly performance award.
• Increased number of resolved job tickets by 25% over previous year.
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Supervised team of 13 staff members.
• Collaborated with team of 13 in the development of Individual and CCT outbound.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.