Hi, I’m
Darpana
Team leader
New Delhi,New Delhi
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
6
years of professional experience
Work History
Teleperformance India Pvt Ltd New Delhi
Team Leader
12.2018 - Current
Job overview
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Ensured compliance with all safety regulations in the workplace.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Teleperformance India Pvt Ltd
Technical Support Advisor
12.2018 - 01.2024
Job overview
- Responded to customer inquiries in a timely manner while adhering to service level agreements.
- Installed software applications on customer systems as requested.
- Trained users on how to use various software applications or operating systems.
- Participated in regular team meetings for status updates and brainstorming ideas.
- Supported customers with online billing, access and account issues.
- Served as first point of contact for incoming technical service calls and emails.
Education
MATS University Chattisgarh
Bachelor of Commerce from Accounting And Business Management
12-2021
Skills
- Coaching
- Quality Improvement
- Mentoring
- Team Supervision
- Documentation And Reporting
- Work Planning
- Shift Scheduling
- Leadership
- Goal Setting
Languages
English
Advanced
C1
Timeline
Team Leader
Teleperformance India Pvt Ltd
12.2018 - Current
Technical Support Advisor
Teleperformance India Pvt Ltd
12.2018 - 01.2024
MATS University
Bachelor of Commerce from Accounting And Business Management
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