Darrell Fernandes

• Manage a ₹1,000+ Cr corporate portfolio comprising MNCs and large corporate groups (LCGs).
• Deliver customized trade finance and working capital solutions, including LC, BG, SBLC, EPC, PCFC, and Vendor/Dealer Financing.
• Drive client acquisition, portfolio growth, and revenue enhancement across key relationships.
• Act as team lead for an 8-member team in the Regional Head's absence.
• Achieved 21% growth in CA balances, 10% growth in Core Fee income, and 55% growth in Forex Fee income year-on-year.

• I met prospective clients, conducted presentations and closed sales by addressing requirements and showcasing project value.
• Managed channel partners, assigned tasks and ensured the achievement of sales targets.
• Led a team of 10, handling duty rosters, attendance, and day-to-day performance tracking.

• Call and chat monitoring, and providing actionable insights to the Sales and Retention team.
• Conducting calibration sessions as a master calibrator with the client and team leaders.
• Sales and call quality, training, and coaching thus increase sales by more than 10%.
• Helped set up the evaluation module for a new chat Sales and Retentions process.

• Meeting and exceeding sales targets by at least 10% each month.
• Maintaining individual and team NPS.
• Training and coaching in the absence of the team leader were performed very well and resulted in a promotion to Quality Analyst.

• Managed more than 35 customer calls each day.
• Upselling a credit card, or an add-on credit card.
• Assisting the customers with their fraud-related queries.
• Being vigilant about potential fraudsters.

• Managed more than 30 client calls each day for fund transfers.
• Bill payments.
• Ordering/stopping checks.
• Ordering replacement debit cards and PINs.

• Assisting with getting staff members to serve meals at weddings and banquet functions.
• Assisting in resolving customers' queries and complaints, thus increasing client satisfaction.
• Collecting money from the client and paying that to the staff.