Open To Work
Darryl Huang
Hyderabad
Summary
Dedicated Sales and Customer Service Representative in the BPO Industry with over 4 years of experience providing customer satisfaction and contributing to the company’s success. Sr. Resource/Recruiting Specialist with over 4 years of solid experience in the U.S. recruitment industry, full life cycle, non-IT solutions staffing, and recruiting experience, with certification in Lean White Belt and the ability to multitask. Dedicated U.S Non-IT Recruiter with Customer Service Representative experience with over 4+ years of experience hiring candidates in different domains like Program and Project Manager, Logistics, Banking, Mortgage and Financial, Treasurer, Loan Officer, Clerk, Branch manager, Financial Manager and Treasurer. Possess excellent knowledge of recruiting and sourcing, preliminary interviewing, reference checking, tracking, salary negotiations. W2 for Non-IT solutions staffing and recruiting experience with the flexibility and ability to multitask. Proven success with Recruiting, interviewing and Pay-rate negotiations. Excellent problem-solving, optimistic, time management, core coaching, and ability to work independently and with the team. Attended supplier calls, managed client requirements with a blended approach, and provided the update to the team to meet the client’s requirements. Recruited Green Card holders and U.S. citizens for exclusive client-specific requirements, contract positions.
Overview
15
15
years of professional experience
Work History
Senior Sales Consultant (Doordash)
Regalix (Marketstar)
Hyderabad
01.2025 - Current
- Work with Famous Multi-franchise Resturant Brands for USA & Canada.
- Assist the clients to the get wide visibility of the brand throughout United States and Canada region.
- Schedule and organized meetings with Marketing Directors, Ceo and Franchise Vendors.
- Review and Plan strategy to increase sales and revenue for the client.
- Handled digital marketing for the brand using Doordash Portal.
- Resolve the queries and guide client through the benefits of the Doordash Portal.
Senior Product Support (Contract)
Ceipal
Hyderabad
03.2024 - 08.2024
- Trained and support Client for Ceipal ATS.
- Resolved clients concerns and Integrated VMS.
- Assisted Hiring team with the Internal Hiring Drive.
- Visited Clients location in person for SaaS Product training.
Senior Business Support (Remote – Contract)
Copart
Hyderabad
10.2023 - 02.2024
- Dealth with car auction (Exotic and Sports car) and Junk Vehicles like Heavy Duty Trucks, Daily commute, and Accident Vehicles etc.
- Educate customers on vehicles features and benefits, coordinate deals with the Copart team.
- Conducted cold calling to support lead generation activities, resulting in increase in sales.
- Performed follow-ups with customers and achieve a 30% customer buying rate.
- Worked for the US largest online car inventory
Senior Technical US IT Recruiter (Remote)
Experis Manpower Solution
Bangalore
01.2022 - 05.2023
- Worked with client like Microsoft, BCBS and Abbott (Non IT requirements).
- Attended Microsoft supplier call/client calls to have a better understanding and to collect more insights about the requirements.
- Worked with non-IT professionals’ roles for Microsoft like Program/Project Managers, Group and Administrative Assistant, Program & Project Coordinator.
- Worked for non-IT professionals’ roles for Abbott and BCBS like Registred Nurse, Practise Nurse, Lab technician, Clinical Assistant.
- Negotiated with consultants on different contract terms on W2, extensively worked on W2.
- Used Job board like Dice, CareerBuilder, indeed, LinkedIn to assist the company in recruiting candidates which included Writing the job description, send job postings, updating job posting, mass mails and receiving all responses for processing and input into the system.
- Connected applicants through phone/emails/text message, help them to understand the job responsibilities and roles, qualifying, negotiating the rate and submit.
- Submitted candidates in VMS (e.g., Beeline) after the approval.
- Short-listed the candidates according to the client requirement and skill sets required.
- Follow up for the interview requests, send interview invites through Microsoft Teams, arrange interview strategy call with the candidates.
- Made the candidates understand the interview process and advise joining the interview followed by post interview debrief.
- End to end recruiting includes sourcing, screening, salary negotiation, setting interviews, sending calendar meetings, reference checks and extending employment offers.
- Utilized sourcing and networking strategies to build active and passive pipelines of candidates for future openings.
Technical US IT Recruiter (Remote)
Antra Info Solutions
Hyderabad
04.2021 - 01.2022
- Recruitment of IT/Non- IT positions with Freddie-Mac, Navy Federal Credit Union.
- Attended supplier calls for organizations requirement and deliver the requirement to the team.
- Recruited various position for Freddie-Mac, Navy Federal Credit Union like Project manager, Program Manager, Product Manager, Administrative Assistant, Program Coordinator, Logistics, Mortgage and Loan Processer, Treasurer, Business Analyst, Graphic Designer, Marketing Specialist for Contract roles.
- Responsible for W2 recruiting and management of process, including approval, sourcing, screening, interviewing, offer negotiations, extending offers and update candidates weekly paycheck etc.
- Created and maintained a pipeline of qualified candidates for the positions with recurring vacancies mostly in the Virginia and Texas Region.
- Sourced, Recruited, Screened and Scheduled interviews for the required positions.
- Beeline: Access Beeline to update candidate profile for submission, acknowledge the client’s important role and update the candidate extended offer.
- Job Boards: Monster, Job Diva, Dice, Career Builder.
Technical US IT Recruiter (Onsite)
Randstad Offshore
Hyderabad
03.2019 - 06.2020
- Responsible for W2 recruiting and management of process, including approval, sourcing, screening, interviewing, offer negotiations, extending offers and update candidates weekly paycheck etc.
- Mining resumes, Interviewing, and screening potential candidates including face-to-face, phone interviews and conducting reference check, negotiate hourly rates/salaries with candidates or sub-contractors.
- Maintained weekly status list of all activities i.e., candidates interviewed, screen and hired. Interact sheet through excel sheet.
- Responsible for sourcing talented candidates according to the job description of the client through internal data bases, group referrals, job portals like Carrier Builder, indeed, Monsters, LinkedIn and using applicant tracking system (ATS) Bullhorn.
- Follow up with candidates after the phone/in-person interview and gather the interview feedback and check their availability/interest if they get an offer from the client.
- Formatted effective resume presentation and content to highlight candidate’s qualifications for target position.
- Maintained a database in various skills sets.
- Strong ability to analyze, define and refine requirements.
- Successfully hired professionals for positions including Project Manager, Program Manager, Business Analyst, Controller, Project Coordinators, Logistics, Administrative Assistant, Marketing Specialist, Customer Service, Data Entry Clerk, Financial Analyst, Loan Officer, Bank teller, Branch manager, Financial Manager, Chief compliance officer, Wealth management, Treasurer, Help Desk, Accounting Clerk, Payroll Clerk, Financial Analyst, HR coordinator, Assistant-Inventory etc, Registred nurse, Practice nurse, Lab Technician etc.
- Job Boards used: Monster, indeed, LinkedIn and Career Builder.
- Worked for more than 15 clients. some of the huge clients are US Bank, Bank of America, Coca-Cola, Google, Facebook, Cardinal Health and more for non-IT requirements.
- Top performer of the team in the year 2019, 2020.
Customer Service Representative (Canadian Process)
VCC India Pvt. Ltd
Hyderabad
01.2017 - 02.2019
- Handled inbound customer service calls.
- Helped customer on First Point of contact through procedural knowledge.
- Setup a new Internet Connection & Troubleshoot the issue.
- Outbound: Call Bell for Trouble Ticket to get the issue resolved or assign Tech Visit Appointment.
- Resolve Escalation calls & Ticket as per Customer’s Queries.
- Retain customers from cancelling their account.
- Trained and coordinated with the team & Share Process knowledge.
- Strong communication & Interpersonal skills with an ability to understand the customer’s issues and solving them.
IELTS Trainer (Co-Founder of IELTS)
Elvis Institute of Foreign Language
06.2013 - 09.2016
- Voice and Accent trainer for IELTS.
- Prepared and trained students for the IELTS Examination to study abroad.
- Helped Students under the Reading, Writing, Speaking and Listening module.
- Trained over 500 students annually.
Customer Service Representative
SITEL India Pvt Ltd.
03.2011 - 03.2013
- Handled inbound calls from US customers.
- Worked for sales and customer service departments for US broadband service (EarthLink).
- Retained customers from cancelling their account.
Education
IELTS Trainer -
Elvis Institute of Foreign Language
Punjab09.2016
Intermediate -
Indian Institute of Secondary Education
Hyderabad01.2006
SSC -
Holy Trinity High School
Hyderabad01.2003
Skills
- Microsoft Office (Word and Excel)
- Google Sheet
- Effective communication skills
- Sales and customer service
- Problem solving
- Salesforce application
- Critical thinking and decision making
- IT and non-IT recruitment
- Time management
- Full life cycle and social recruiting
- Applicant tracking systems (Bullhorn, JobDiva)
- Sourcing and staffing services
Hobbies and Interests
- Photography
- Travel
- Art and Painting
- Basketball
- Badminton
Personal Information
- Date of Birth: 07/29/86
- Gender: Male
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹55000/yr - ₹65000/yrTimeline
Senior Sales Consultant (Doordash)
Regalix (Marketstar)
01.2025 - Current
Senior Product Support (Contract)
Ceipal
03.2024 - 08.2024
Senior Business Support (Remote – Contract)
Copart
10.2023 - 02.2024
Senior Technical US IT Recruiter (Remote)
Experis Manpower Solution
01.2022 - 05.2023
Technical US IT Recruiter (Remote)
Antra Info Solutions
04.2021 - 01.2022
Technical US IT Recruiter (Onsite)
Randstad Offshore
03.2019 - 06.2020
Customer Service Representative (Canadian Process)
VCC India Pvt. Ltd
01.2017 - 02.2019
IELTS Trainer (Co-Founder of IELTS)
Elvis Institute of Foreign Language
06.2013 - 09.2016
Customer Service Representative
SITEL India Pvt Ltd.
03.2011 - 03.2013
IELTS Trainer -
Elvis Institute of Foreign Language
Intermediate -
Indian Institute of Secondary Education
SSC -
Holy Trinity High School