Darryl Sequeira

• Managing three logos with a portfolio size of $20 million annually.
• Spearhead strategic portfolio management by aligning IT initiatives with business goals, prioritizing projects based on ROI, risk, and resource capacity.
• Establish and enforce PMO governance frameworks, ensuring compliance with internal standards and external regulations across global programs.
• Oversee project execution and performance tracking for a portfolio of 25+ initiatives, ensuring delivery within scope, budget, and timeline.
• End-to-End Ownership of Contract Management from Initiation to Execution and Delivery.
• Lead resource and capacity planning efforts, optimizing team utilization, and forecasting future demand in collaboration with HR and department leads.
• Manage financial oversight of IT projects and programs, including budgeting, forecasting, and cost control, contributing to savings and improved ROI.
• Develop and present executive dashboards and reports to senior leadership, providing insights into project health, risks, and strategic alignment.
• Implement robust change and risk management processes, maintaining centralized registers, and driving proactive mitigation strategies.
• Conducted quarterly portfolio reviews with senior leadership to assess performance and re-prioritize initiatives.
• Mentored junior team members in PMO methodologies, contributing to their professional growth and development.
• Oversaw portfolio management efforts to prioritize projects based on alignment with business goals and resource availability.

Delivered high-quality customer support via inbound calls, assisting UK-based clients with account-related inquiries, transactions, and issue resolution.

Provided frontline support to U.S.-based insurance claims processes via inbound and outbound calls, assisting with insurance claim inquiries, status updates, and documentation requirements.