Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Certification
Languages
References
Timeline
Generic
DARRYL MONTEIRO

DARRYL MONTEIRO

Thane

Summary

Dynamic HR professional with experience, excelling in candidate sourcing and stakeholder management. Proven ability to enhance recruitment processes and improve onboarding efficiency. Strong communication skills and a positive, result-driven approach have consistently led to successful team outcomes and improved candidate experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

HR Intern

ControlCase International Private Limited
Andheri, Mumbai
06.2024 - 06.2025
  • Understanding the job description and requirements shared by the hiring manager.
  • Sourcing CVs from social websites like Naukri and LinkedIn.
  • Made job postings on Naukri and LinkedIn to reach out to the maximum number of candidates.
  • Worked on NICHE profiles as per the project requirement.
  • Sharing relevant CVs with the hiring manager, scheduling interviews, and taking feedback.
  • Stakeholder management.
  • Did analyses of the total number of CVs shared with the hiring manager versus the number of CVs shortlisted after the final interview.
  • Proficient in HR operations, such as documentation and the onboarding process.
  • Intermediate on Microsoft Office.
  • Engaging in HR activities, like birthday celebrations and games.

Senior Executive and SME

Capita India Private Limited
Vikhroli, Mumbai
11.2018 - 02.2024
  • Understanding and acknowledging the customer's query, and providing support through chat.
  • Problem-solving skills involve identifying the reason for the customer’s contact regarding upgrades, contract cancellations, and accordingly offering deals to retain them.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly and efficiently.
  • Asking open and close ended questions to assess customer needs.
  • Maintain current knowledge of products and resources in order to assist customers with their questions.
  • Sell phones outright or on contract, sell accessories, and insurance.
  • Promoted to SME from February 2023 to September 2023.
  • Taking team briefings/huddles prior to the shift. Setting goals and targets on a daily basis.
  • Coaching the bottom quartile agents in improving their performance.
  • Feedback to the agents (via email and verbally) by live monitoring and auditing their chats.
  • Driving team's performance to achieve targets on a daily/monthly basis.
  • Skilled in managing performance and delivering outstanding team numbers.
  • Led the team alone in the absence of the TM/PL for two months (interim support).
  • Send timely roster inputs, communicate with managers, and resolve agents' queries.
  • Updating and maintaining the skill set of the department with live features, information, and news.

Executive

Reliance SMSL
Thane
08.2016 - 02.2018
  • Understanding and acknowledging the customer's query, and providing support through chat, email, and, if possible, via call to better understand them.
  • Problem-solving skills involve identifying the reason for the customer's contact with us.
  • Provided a good customer experience by addressing their concerns, showing empathy and resolving problems quickly and efficiently.
  • Helping customers with billing and technical support via call by providing them with solutions for their products in use.
  • Provide feedback from the customers to the management for improving the services.

Executive

First Source Private Limited
Airoli, Navi Mumbai
04.2016 - 06.2016
  • Understanding and acknowledging customers' queries for WiFi, broadband not working, setting up a new connection, or troubleshooting, and providing necessary support through calls.
  • Provided good customer service by addressing customers' concerns.
  • Provide feedback from the customers to the management for improving the services.

Education

MBA - Human Resources Management

DY Patil University
Nerul, Navi Mumbai
09-2025

BMS - Human Resource

St. Paul’s College
Ulhasnagar
06-2022

HSC - Science

Fatima Junior College
Ambernath
06-2013

SSC -

Fatima High School
Ambernath
06-2011

Skills

  • Strong communication
  • Stakeholder management
  • Recruitment
  • Positive attitude and result-oriented
  • Team player
  • Candidate sourcing
  • HR operations
  • Employee onboarding

Languages

Konkani, English, Hindi, Marathi

Hobbies and Interests

Badminton, Travelling, Cricket, Football

Disclaimer

I hereby declare that all the information provided above are best of my knowledge and belief.

Certification

  • Issued in June 2025
  • Credential ID - m32c6w9u7cff

Languages

Konkani
Native
Native
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

References

References available upon request.

Timeline

HR Intern

ControlCase International Private Limited
06.2024 - 06.2025

Senior Executive and SME

Capita India Private Limited
11.2018 - 02.2024

Executive

Reliance SMSL
08.2016 - 02.2018

Executive

First Source Private Limited
04.2016 - 06.2016

MBA - Human Resources Management

DY Patil University

BMS - Human Resource

St. Paul’s College

HSC - Science

Fatima Junior College

SSC -

Fatima High School
DARRYL MONTEIRO