Seeking a respective position in an organization where I can apply as my previous experience of relationship management and outstanding interpersonal abilities for the profit of the organization.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
JANA SMALL FINANCE BANK
02.2023 - Current
Manage branch staff, including recruitment, training, and performance management.
Oversee branch operations, including customer service, sales, and financial transactions.
Ensure compliance with all applicable laws, regulations, and policies.
Develop and maintain relationships with customers and other stakeholders.
Branch Operations Manager
ESAF SMALL FINANCE BANK
01.2023 - 01.2023
Manage branch staff, including recruitment, training, and performance management.
Oversee branch operations, including customer service, sales, and financial transactions.
Ensure compliance with all applicable laws, regulations, and policies.
Develop and maintain relationships with customers and other stakeholders.
Assistant Manager
AXIS BANK LTD
07.2021 - 01.2023
Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
Review branch operations reports and track exceptional transactions
SALES OFFICER
ICICI BANK
10.2017 - 03.2021
Acquiring customers for account opening.
Maintaining customer relationship management.
Cross selling of other banking and financial products.
Handling Customer Queries
Education
Bachelor of Commerce -
CMS College of Arts and Science
01.2015
HSC -
Government Hr Sec School
01.2012
SSLC -
Government Hr Sec School
01.2010
Skills
Branch operations
Customer service
Regulatory compliance
Staff management
Sales strategies
Financial transactions
Performance management
Customer relationship
Team building
Employee training
Problem solving
Data analysis
Conflict resolution
Sales forecasting
Relationship building and management
Cash handling
Risk management
Strong leadership
Strong interpersonal skills
Client relationship management
Team development
Additional Information
I do hereby declare that things that are stated above are true and to the best of my knowledge.
References
Rajeev Nair, JANA SMALL FINANCE BANK, Regional Head, 7825859951