Darsana Barman

• Developed comprehensive project plans, including scope, schedule and resource allocation, to drive project success for implementation of HRMS SaaS product.
• Conducted regular project meetings and reviews to assess progress, address challenges, and implement corrective actions as needed to keep projects on track.
• Coordinated client training, promoting comprehensive software understanding and user adoption.

• Wrote UPSC CSE 2023 Prelims and APSC CCE 2023 Prelims and Mains Examinations.
• Completed a 6-course professional certification in Project Management from Google.

• Achieved a quarter-on-quarter attendee rating of 4.5+ (out of 5) for 95% live events against an earlier 4 (out of 5).
• Developed a consistent user rating of 4.7+ (out of 5) for doubt resolutions on academic discussion forum.
• Led the delivery of nascent hybrid (online + offline) learning product. 3rd batch gaining a 3x sales growth after a Net Promoter Score of 50+ in the first 2 batches.
• Decreased turnaround time for customer support escalations by 3x.
• Achieved a consistent Customer Satisfaction Score (CSAT) of 90+ and Net Promoter Score (NPS) of 70+ across all program batches.
• Achieved a program completion rate consistently above 95% for all program batches.
• Led the development of faculty pool to scale by 7x - recruiting, on-boarding, improving performance and managing the community.

Projects & Initiatives:

• Automated internal MIS dashboards while collaborating with the technology team saving ~45 man-hours per week.
• Designed & deployed a 30-60-90 new hire training programme.
• Led the launch of nascent Viva feature - faculty pool, in-platform feedback mechanism and technical product deployment.
• Deployed an out-sourced quality control & performance management process for faculty pool - saving ~75 man-hours per week.
• Led the launch and management of Data Streak - monthly e-magazine for learners - downloads increased by 60% quarter-on-quarter.