Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Darsha Hegde

Gurugram,Haryana

Summary

Experienced Business Analyst with 9.8 years in driving business analysis and product definition across Banking and Travel industry.

Demonstrated expertise in managing global clients from regions like UK, Chile, Myanmar, Oman, Nigeria, Bangladesh and India.

Strong track record in transitioning business needs into technical solutions, optimizing operational processes, and leading end-to-end product delivery.

Skilled in Agile Methodologies(Scrum), stakeholder management, and delivering innovative solutions that enhance business performance.


Integral part of developing innovative solutions which has optimized the operational processes. Skilled in identifying and documenting quality user business requirements for new implementations and enhancements of existing features.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Definition Analyst3

Amadeus
10.2023 - Current
  • Clients: Air Canada, British Airways, Hawaiian Airlines, Korean Air, Lufthansa
  • Lead business analyst driving the end-to-end delivery of multiple features for various airlines, managing requirements, stakeholder engagement, and seamless implementation.
  • Serving as a primary liaison between solutions and development team and the quality assurance teams to ensure seamless product delivery.
  • Sole business analyst for the Miles and Cash module, acting as the key point of contact for all stakeholders

Senior Consultant

Capgemini
10.2021 - 09.2023
  • Client: Barclays (UK)
  • Lead the implementation of the regulatory migration of of MT messages to ISO messages covering global schemes like CBPR+, Euro, Target2/Step1, CHATS, CHAPS, CHIPS
  • Involved in all phases of Software Development Life Cycle (SDLC) - Analysis, Design, Development, Testing and Deployment

Senior Business Analyst

Kinolve Software
11.2019 - 10.2021
  • Client: Omantel (Oman), RBL (India)
  • Conducted comprehensive Business and Technology requirements gathering for client engagements
  • Delivered key documentation including Business Requirement documents(BRD), Functional Specification Documents(FSD), User Manual and Scope document
  • Worked as the lead Business analyst for a product which performed Reconciliation for various modules like Payments, Cards and Nostro.



Senior Software Engineer

Kinolve Software
02.2019 - 10.2019
  • Client: YesBank (India)
  • Facilitated the understanding of business requirements through constant client interactions, translating them into technical specifications
  • Resolved existing bugs and contributed to the development of new features for the system

Senior Software Engineer

Mahindra Comviva
09.2014 - 06.2018
  • Client: WOM (Chile), MPT (Myanmar), Idea (Bangladesh)
  • Led onsite project deployment, dems, and support in Chile and Myanmar, ensuring smooth implementation and troubleshooting on the ground.
  • Involved in the development of various modules of the project using Java, MySQL, Oracle, Jsp, Struts

Education

Bachelor of Engineering (B.E) - Computer Science

Manipal Institute of Technology
01.2014

Skills

  • Requirements Gathering
  • Stakeholder Management
  • Client Engagement
  • Project Delivery
  • Agile Methodology – Scrum
  • Product ownership
  • Management Skills
  • Analytical Skills
  • Business Analysis
  • Documentation – BRD, User Stories, FSD
  • Payment domain
  • Travel domain (Airlines)
  • Reconciliation
  • Programming language – C, Java
  • PEGA
  • JIRA, Confluence
  • Database (Oracle, MySQL)
  • Tableau, Intellicus
  • Microsoft Office (Excel, Word, Powerpoint)

Certification

  • Certified Pega Business Architect (CPBA)
  • Certified SAFe6 Practitioner
  • Digital Product Management: Modern Fundamentals, University of Virginia

Volunteer

Volunteer, Teach for India 06/2018-10/2018

Volunteered to help Grade 5 students of a public school, contributing to educational development in underprivileged communities.

Timeline

Product Definition Analyst3

Amadeus
10.2023 - Current

Senior Consultant

Capgemini
10.2021 - 09.2023

Senior Business Analyst

Kinolve Software
11.2019 - 10.2021

Senior Software Engineer

Kinolve Software
02.2019 - 10.2019

Senior Software Engineer

Mahindra Comviva
09.2014 - 06.2018

Bachelor of Engineering (B.E) - Computer Science

Manipal Institute of Technology

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Darsha Hegde