Darshan C H

• Company Overview: Currently working under FedEx Account which comes under Logistics Domain.
• Complete Understanding of client environment Related Applications functions, debugging the Applications Issues reported by Clients and fix them on the go
• Proactive monitoring of alert notifications and health checks to ensure the Environment Stability
• Provided production support for critical systems, including monitoring, troubleshooting, and resolving client and application issues
• Knowledge of ITIL frameworks : incident, change, and problem management
• Utilized Splunk for log analysis and monitoring, identifying and resolving issues proactively
• Monitoring Applications performance in AppDynamics and creating monitors in multiple Metrics to check CPU, Disk & Memory Utilization.
• Created alerts and dashboards in Splunk and Grafana to proactively identify and mitigate issues in real-time.
• Conducted root cause analysis of incidents and implemented corrective actions to prevent recurrence
• Executing SQL queries in Front End Application Query Builder section) to fetch reports based upon the user's requirement such as Daily Activity report, Tasks, Reviews related reports etc.
• Resolved application issues on Linux servers by performing log analysis and system monitoring as part of production support activities.
• Working on Weekend server patching activities like Pre & Post Patching activities on production Environments.
• Documented support processes, procedures, and troubleshooting steps for knowledge sharing and training purposes.
• Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.

• Maintained and supported critical applications running in production across multiple Windows and Linux server environments.
• Performed user and group management tasks in Linux, including account creation, permission assignment, and access control configuration.
• Worked with AWS EC2 instances, managing cloud-hosted servers and ensuring availability and performance.
• Conducted weekend server patching activities, including thorough pre- and post-patching checks in production environments to ensure system stability.
• Monitored Control-M job statuses, receiving real-time alerts for failures or delays and taking immediate corrective actions.
• Analyzed job failure logs and implemented error-handling strategies within Control-M for improved automation reliability.
• Utilized Datadog for application performance monitoring by creating custom monitors for CPU, memory, disk usage, and logs.
• Monitored web traffic and performance of applications hosted behind the F5 Load Balancer to ensure consistent availability.
• Hands-on experience with various web server platforms including Apache, Tomcat, JBoss, and IIS.
• Used SQL query builders in front-end applications to generate user-requested reports such as daily activity logs, testing summaries, and task status updates.
• Executed SQL scripts to perform data corrections and generate auditing and critical reports, utilizing DML operations, joins, sub-queries, views, and stored procedures.

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.