DARSHAN GOPIBHAI NAIDU

Senior Team Member

Bank of America

01.2021 - Current

Mentored junior team members, fostering professional growth and career advancement opportunities.
Championed best practices within the team, leading by example through adherence to company policies and procedures.
Facilitated effective communication between team members and stakeholders, ensuring all parties were aligned on expectations and progress.
Enhanced team productivity by streamlining communication channels and implementing efficient workflow processes.
Assisted colleagues with problem-solving efforts when faced with complex issues or roadblocks, leveraging expertise gained from previous experiences in similar situations.
Provided training and support to onboarding employees.
Supervised a team of eight associates, providing daily direction to achieve the target with 100% accuracy.
Perform day-to-day job duties that include error discussion sessions with the team, connecting with the client and attorney firm for any updates or issues, and preparation of daily reports such as MIS, QC Report, EFMA, and Utilization Report.
Preparing a dashboard for the client, like MBR, LOB, PMR, and Calibration Report, and discussing the same with the client on a weekly and daily basis. Preparing the MIS report and the Exception Report for the client; discuss the same with the client.
Preparing the MIS report and the Exception Report for the client; discuss the same with the client.
Preparing the Daily Tracker Report to ensure the team achieves the target on time.
Performing a quality check of the team.
Conduct an error discussion session with the team, and resolve queries in a timely manner, working around the established TATs. Giving process training to newly joined associates, and refresher training in general.
Giving process training to newly joined associates, and refresher training in general.
Preparing reports (Daily Utilization Report, Defect Log, Process Update Tracker, Audit Reports, Training Report): Our main motive is to complete an SLA loan in account maintenance.
We used the following applications: QWS3270, FileNet, Connect Navigator, Image View, Crew, SWFT, Tableau, SharePoint, Debt Manager.
The major functions of Account Maintenance are to update customer information in BOSS and IALS, send statements, new welcome letters, history requests, etc., to customers.
Manage all attorney communication through Skype and email.