Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Darshan Johri

Darshan Johri

Indore

Summary

Results-driven Outreach Coordinator with a solid track record in the healthcare IT sector sector. Skilled in documenting client interactions and overseeing outreach initiatives. Experienced in risk profiling and ensuring compliance through ongoing monitoring. Committed to improving client relations and operational processes through effective communication and empathy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Outreach Coordinator

Annova Solutions
Indore
09.2022 - 02.2025
  • Documented all client interactions and services, ensuring confidentiality and compliance with data protection laws.
  • Monitored outreach activities, providing reports on effectiveness for continuous improvement.
  • Formulated management reports detailing outreach project developments.
  • Organized clinical documents systematically to enhance access and retrieval efficiency.
  • Conducted research and identified potential partners for outreach initiatives.
  • Responded promptly to inquiries from external contacts regarding programs or services offered by the organization.
  • Assisted in developing strategies for assessing effectiveness of outreach efforts.

CSE

Teleperformance
Indore
01.2022 - 05.2022
  • Optimized delivery schedules through coordination with logistics teams, reducing wait times and enhancing customer satisfaction scores.
  • Delivered efficient customer support via phone, email, and live chat to address queries and resolve issues.
  • Processed refunds, exchanges, and service requests to ensure timely customer resolutions.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Team Mate

Taskus
Indore
03.2021 - 01.2022
  • Reviewed transaction histories and customer profiles to identify potential red flags.
  • Collected essential customer information, including name, address, date of birth, and ID.
  • Evaluated risk levels based on transaction behaviors and geographic factors.
  • Monitored customer transactions continuously to detect suspicious activities.
  • Streamlined data collection processes, reducing errors and enhancing data quality.
  • Analyzed root causes to develop solutions for recurring issues.

Education

Bachelor of Commerce -

Dr Hari Singh Gour Central University
Sagar (M.P)
10-2020

HSC - Commerce

Pearl Public Higher Sec. School
Sagar
03-2017

Skills

  • Empathetic listening
  • Care coordination
  • Customer service
  • Interpersonal sensitivity
  • Problem-solving
  • Performance metrics
  • Data management
  • Outreach strategy
  • Project management
  • Compliance adherence
  • Continuous improvement
  • Multitasking Abilities

Certification

  • Entrepreneurship Cell Level 1
  • GST Taxation
  • Tally ERP 9.0

Timeline

Outreach Coordinator

Annova Solutions
09.2022 - 02.2025

CSE

Teleperformance
01.2022 - 05.2022

Team Mate

Taskus
03.2021 - 01.2022

Bachelor of Commerce -

Dr Hari Singh Gour Central University

HSC - Commerce

Pearl Public Higher Sec. School

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Darshan Johri