Darshan Kawediya
Pune
Summary
An enthusiastic, result-oriented professional with a background in Finance and family-owned business experience seeking a position that leverages my sales and customer service skills while allowing me to grow in Sales and Finance. I possess excellent communication, interpersonal, and negotiation skills and am a quick learner, creative, adaptable, and process-oriented with high customer orientation. I excel in active listening and empathy, have good analytical and decision-making skills, and am proficient in MS Office tools, primarily Word, Excel, and PowerPoint. Additionally, I have experience in developing effective social media strategies.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Namo Kitchen Equipments
Pune
01.2024 - 01.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided voice and chat support to international customers, ensuring a positive customer experience.
- Managed email processes by responding to customer inquiries within SLA timelines, achieving a 95% resolution rate.
- Maintained a customer satisfaction score (CSAT) of over 90% through effective communication and timely resolution of issues.
Customer Service Associate
Amazon.in
Pune
01.2022 - 01.2023
- Handled international voice and chat support for customers in the US and UAE regions, ensuring a positive customer experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Owner
Rainbow Traders
Pune
01.2017 - 01.2022
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Consulted with customers to assess needs and propose optimal solutions
- Put together realistic budgets based upon costs and fees for successfully operating business
- Introduced new methods, practices, and systems to reduce turnaround time
- Assessed damaged materials and notified maintenance personnel of needed repairs
- Mitigated business risks by working closely with staff members and assessing performance
Education
B.B.A (Finance) - Finance
Arihant College Of Arts Commerce & Science
01.2017
H.S.C -
Symbiosis College of Arts & Commerce
01.2014
S.S.C -
J.N. Petit Technical High School
01.2012
Skills
- Microsoft Office
- International Voice & Chat Support
- Process Improvement & Optimization
- Client relations
- Multitasking & Time Management
- Customer Query Resolution
Hobbies and Interests
- Playing Cricket
- Dancing
- Trekking
- Travelling
Timeline
Customer Service Representative
Namo Kitchen Equipments
01.2024 - 01.2025
Customer Service Associate
Amazon.in
01.2022 - 01.2023
Owner
Rainbow Traders
01.2017 - 01.2022
B.B.A (Finance) - Finance
Arihant College Of Arts Commerce & Science
H.S.C -
Symbiosis College of Arts & Commerce
S.S.C -
J.N. Petit Technical High School
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