Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Darshan Makwana

Pune

Summary

CRM Owner and Data Analyst at Repos Energy with expertise in SQL and business data management. Demonstrated ability to provide actionable insights and improve operational efficiency through effective data visualization. Skilled in building customer relationships and supporting strategic decision-making while maintaining data integrity for impactful reporting. Experience includes managing both B2B and D2C businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CRM Owner & Data Analyst

Repos Energy
Pune
11.2024 - Current
  • Collaborated with teams to interpret data and generate actionable insights.
  • Analyzed data trends to support operational decisions and enhance efficiency.
  • Developed reports using data visualization tools for clear communication of findings.
  • Maintained databases to ensure accurate and up-to-date information for analysis.
  • Created dashboards and reports to present complex data in a user-friendly format.
  • Monitored data quality to identify discrepancies and recommend corrections promptly.

Associate - Last Mile Delivery

Repos Energy
Pune
02.2024 - 10.2024
  • Coordinated daily operations to ensure efficient workflow and resource allocation.
  • Liaison between customers and partners for onboarding on the platform and on GMV.
  • Helping partners maximize their profits and operational efficiency.
  • Help customers find the right partners for their diesel operations.

Chennai

Sat-Tattvam
Chennai
08.2021 - Current

Company Overview: Sat-Tattvam is a brand specializing in hemp-based nutritional supplements.

  • Vision was for Hemp to regain its glory again and connect people back to their ancient roots.
  • Cultivated client relationships to enhance service delivery and satisfaction.
  • Created marketing plans to promote brand awareness and engagement.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
  • Managed day-to-day activities across multiple departments within the organization.
  • Identified potential partnerships to expand the reach of the business.

Consultant - Services Team (Yoga)

HealthifyMe
Bengaluru
05.2023 - 01.2024
  • Managed 200 to 250 clients simultaneously for yoga consultations.
  • Developed customized yoga plans tailored to client requirements.
  • Cultivated strong customer relationships to enhance retention on platform.

Owner

Darshan Chemicals
Chennai
05.2020 - 07.2021
  • Oversaw inventory management and procurement of raw materials.
  • Established customer relationships to enhance service delivery and satisfaction.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Sales & Marketing Intern

Robocop Technologies LLP
Gandhinagar
05.2016 - 06.2016
  • Assisted in developing marketing materials for product promotions and brand awareness.
  • Conducted market research to identify trends and customer preferences for strategic planning.
  • Compiled data from various sources into organized spreadsheets for analysis.

Education

BBA - General Management

Manipal Universty, Jaipur
Jaipur
05-2026

B. Tech - ICT

Dhirubhai Ambani Institute of ICT
Gandhinagar
05-2019

High School - PCM

Chennai
Chennai
01.2015

Skills

  • Customer relationship management
  • Database management
  • CRM software proficiency
  • Customer relationship management
  • Database management
  • CRM software proficiency

Certification

  • Foundations: Data Data Everywhere
  • Preparing Data for Analysis with Microsoft Excel
  • Standard Chartered - Credit Analyst Job Simulation
  • Deloitte Australia - Data Analytics Job Simulation
  • Technical Support Fundamentals

Affiliations

  • Theater artist
  • Internationally certified yoga and fitness trainer

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Marathi
Elementary (A2)
A2

Timeline

CRM Owner & Data Analyst

Repos Energy
11.2024 - Current

Associate - Last Mile Delivery

Repos Energy
02.2024 - 10.2024

Consultant - Services Team (Yoga)

HealthifyMe
05.2023 - 01.2024

Chennai

Sat-Tattvam
08.2021 - Current

Owner

Darshan Chemicals
05.2020 - 07.2021

Sales & Marketing Intern

Robocop Technologies LLP
05.2016 - 06.2016

BBA - General Management

Manipal Universty, Jaipur

B. Tech - ICT

Dhirubhai Ambani Institute of ICT

High School - PCM

Chennai
Darshan Makwana