Darshan Malavade

Proximus(Telecom Domain)

Project Overview: CCJ

The CCJ (Coordination Cell for Justice) application is a critical justice coordination application used by the Proximus Business team. to engage with and submit information requested by the Belgian Police. Business users utilise the CCJ GUI to create legal requests and generate reports related to justice investigations.

Responsibilities

• Provided 24/7 L2/L3 application and operational support for the CCJ (Coordination Cell for Justice) justice coordination platform, ensuring high availability for Belgian Police, and justice investigations.
• Monitored application health and batch processes using TWS (Maestro) job scheduling, proactively identifying and resolving job failures to minimize service disruption.
• Monitored application and infrastructure alerts using PagerDuty, ensuring rapid incident response and service continuity.
• Performed API testing and validation using SOAP UI to troubleshoot integration and data exchange issues.
• Conducted database analysis and issue resolution using Sybase and SQL, supporting investigation-related data requests.
• Worked on Linux environments for application monitoring, log analysis, and issue resolution.
• Supported applications hosted on Linux environments, including log analysis and process monitoring.
• Assisted with Jenkins-based deployments, validating releases and coordinating production updates with engineering teams.
• Used Dynatrace APM to monitor application performance, analyze root causes, and proactively identify bottlenecks.
• Conducted ETL validation to verify data integrity across systems involved in justice coordination workflows.
• Coordinated closely with engineering and development teams for issue resolution, application updates, and production releases.
• Followed incident, problem, and change management processes, ensuring timely communication with stakeholders and adherence to SLAs.
• Developed and used Shell scripts and Python scripts to automate monitoring tasks, log analysis, job validation, and routine operational activities.

Project Overview: BE-ALERT

BE-ALERT is a mission-critical crisis alerting application used by the Belgian Crisis Centre to trigger emergency notifications during crisis situations. Alerts are routed through the F24 platform and forwarded to the Proximus operations team for validation, monitoring, and further action, ensuring timely and reliable public emergency communication.

• Monitored and validated crisis alerts generated by the Belgian Crisis Centre through the BE-ALERT platform, ensuring accuracy and timely processing.
• upported and monitored GUI-based alert simulations, executed at regular intervals (every 20 minutes), to validate system readiness and alert delivery workflows.
• Troubleshot alert delivery failures and latency issues, performing root cause analysis to maintain high availability of critical emergency services.
• Ensured continuous 24/7 operational readiness through proactive monitoring and rapid incident response during high-severity events.
• Provided on-call support during crisis situations, ensuring strict adherence to SLAs and escalation protocols.

MyVest (Wealth Management, Investment Management).

Project Overview

MYVEST is a US-based enterprise wealth management platform that provides real-time, unified access to advisors, investment teams, operations, compliance teams, and investors through a single integrated system. The platform supports end-to-end wealth management workflows, enabling efficient portfolio management, compliance monitoring, and seamless collaboration across business functions.

• Provided 24/7 L1/L2 production support for the MYVEST wealth management platform, ensuring high availability and minimal business impact.
• Managed incident and problem management using ITIL processes, including logging, prioritization, escalation, RCA, and implementing permanent fixes.
• Supported AWS EC2 hosted application environments, including monitoring, health checks, and issue resolution.
• Updated and maintained Docker Compose YAML configurations for application deployments and environment updates.
• Managed batch processes, file transfers, and data feeds to ensure timely and accurate data flow.
• Coordinated and participated in Disaster Recovery (DR) drills and BCP testing to ensure business continuity.
• Prepared and maintained SOPs for incident handling, operational tasks, and new processes.
• Tracked and managed tickets using ServiceNow and JIRA, ensuring SLA compliance and effective communication.
• Acted as Shift Lead, coordinating daily BAU operations, managing team tasks, and ensuring smooth handovers between shifts.
• Created and maintained monthly shift rosters, ensuring optimal team coverage and SLA compliance for 24/7 support.

IDFC First Bank (Banking)

Project Overview:

Reconciliation is the process of validating and aligning two sets of records, accounts, or systems to ensure data accuracy and resolve discrepancies. The project involved daily reconciliation of financial data, batch processing, and support of production systems to maintain accurate financial reporting and operational integrity.

• Monitored batch jobs, processes, URLs, and servers using ITRS monitoring tool to ensure smooth operations and timely execution.
• Performed daily data loads on production servers from source systems to ensure data availability for reconciliation and reporting.
• Managed and maintained application and database production servers, including regular health checks and performance monitoring.
• Deployed patches and updates on UAT and Production servers based on requirements and release schedules.
• Monitored CPU and memory utilization, configured alerts, and took corrective actions to prevent performance degradation.
• Created and tracked tickets in ServiceNow, ensuring accurate documentation and timely resolution of incidents and requests.
• Worked on ITSM processes including Incident, Request, Problem, and Change Management, ensuring compliance with ITIL best practices.