Darshan More

With 20 years of experience as an IT Service Delivery professional, I excel in crafting and executing strategies that modernize and transform IT operations. My expertise in ITIL and SIAM frameworks, coupled with a robust understanding of modern methodologies like Scrum, DevOps, and Kanban, empowers me to drive impactful changes and deliver outstanding results. Proficient in ITSM tools like ServiceNow, I have ensured precise performance tracking and alignment with SLAs and KPIs.

My core strengths lie in strategic decision-making and planning, innovative solution design for RFx opportunities, and effective supplier integration and governance. I am adept at leading teams, managing relationships with empathy, and fostering cross-functional collaboration. With a proven track record of enhancing processes, enforcing governance, and facilitating clear communication within supplier management, my mission is to optimize end-to-end service delivery and elevate user experiences through continuous improvement and transformation.