Darshan Naik
siddapura
Summary
Proven Customer Service Executive at HDFC BANK, adept in time management and problem-solving, significantly enhanced customer satisfaction through strategic feedback analysis. Skilled in multitasking and a fast learner, I excelled in boosting credit card application rates, demonstrating a strong blend of analytical and interpersonal skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
HDFC BANK
Bangalore
12.2023 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Excelled in exceeding daily credit card application goals.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Collected deposits or payments and arranged for billing.
- Processed orders accurately and efficiently in accordance with company policies.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
BA -
Gov First Grade college
Siddapura, Uttara KannadaPUC - Commerce
Jnanasagara PU college
Bilgi, SiddapauraSSLC -
Government Highschool
Vandane, SiddapauraSkills
- Time Management
- Problem-Solving
- Multitasking
- Fast Learner
Certification
- Advance Diploma in softskill
- Communication Skill
- Computer skill
- Analytical Reasoning
- Personality Development
- Tally 7.2 from ABC Computer Academy with 'A' grade
- Computer basic - MS Office and Internet
Accomplishments
- Secured Distinction in BA 1st, 4th and 5th semester examination
- Obtained good marks in the PUC
- Secured good rank in the college in the PUC Exam
- Organized sports activities and cultural event in the college every year
Hobbies and Interests
- Reading Books
- Playing Cricket
- Chess
- Listening to Music
Languages
- English, Full Professional Proficiency
- Kannada, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Personal Information
Date of Birth: 11/07/2000
Timeline
Customer Service Executive
HDFC BANK
12.2023 - Current
BA -
Gov First Grade college
PUC - Commerce
Jnanasagara PU college
SSLC -
Government Highschool