DARSHAN NAIK
SALES AND BUSINESS DEVELOPMENT
MUMBAI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Senior Key Account Manager
MAHINDRA AND MAHINDRA FINANCIAL SERVICES LIMITED
10.2022 - Current
- Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
- Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
- Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
- Enhanced revenue growth by building strong relationships with key corporate accounts and identifying their needs.
- Developed comprehensive account plans to guide the execution of sales strategies and ensure alignment with overall company objectives.
- Streamlined account management processes for increased efficiency and client satisfaction.
- Conducted regular business reviews with key stakeholders, fostering continuous improvement of account performance.
Senior Key Account Manager
ORIX AUTO INFRASTRUCTURE SERVICES INDIA LIMITED
02.2021 - 10.2022
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Sales Manager
SMAS AUTO LEASING INDIA LIMITED
10.2018 - 11.2020
- Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
- Optimized resource allocation by closely monitoring budgets and adjusting as needed to ensure financial goals were met.
- Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Team Leader - Corporate Sales
SAI SERVICE PVT LIMITED - MARUTI SUZUKI DEALER
01.2015 - 10.2018
- Established strong client relationships for enhanced customer satisfaction and loyalty.
- Increased corporate sales by developing and implementing effective sales strategies.
- Organized successful corporate events to increase brand awareness and generate new leads.
- Exceeded annual sales targets with a rigorous focus on strategic account management.
- Managed high-performing sales teams, fostering professional growth and achieving team goals.
- Collaborated with marketing teams to develop targeted campaigns for increased lead generation.
- Conducted regular performance evaluations for sales staff, identifying areas for improvement and setting challenging objectives.
Team Leader - Retail Sales
AUTO HANGAR INDIA PVT LIMITED - HONDA CARS INDIA DEALER
03.2012 - 06.2015
- Optimized product placement within the store layout to drive customer interest and increase sales potential.
- Increased sales performance with effective roadshows displays and promotions.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
- Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
PDI Manager
SPECTRA MOTORS LIMITED - MARUTI SUZUKI DEALER
02.2011 - 03.2012
- Identified areas for cost reduction while maintaining high-quality standards in all PDI deliverables.
Education
Bachelor of Commerce -
RAJIV GANDHI NIGHT COLLEGE
VIKHROLI , MUMBAI 04.2001 -
HIGHER SECONDARY CERTIFICATE - HSC -
VIKAS NIGHT COLLEGE OF SCIENCE & COMMERCE
VIKHROLI, MUMBAI 04.2001 -
SECONDARY SCHOOL CERTIFICATE -
VIKAS HIGH SCHOOL
VIKHROLI, MUMBAI 04.2001 -
Skills
Industry Expertise
Relationship Management
Account Retention
Consultative Selling
Key Account Management
Client Relationship Building
Business Development
Team building
Hobbies
- Fitness Enthusiast: Regularly engage in gym workouts to maintain a healthy and active lifestyle
- Swimming can be a good hobby to include on a resume because it demonstrates passion and preparation
Awards and recognition
- Winner - West Zonal in NEXA National Sales Championship contest Maruti Suzuki - June 2017
- Sales contest winner - Nexa Sai services Sept 2017 Winner - Highest Sales of Suzuki S Cross models in west region - Jan 2016
- Best Corporate sales team leader - Auto Hangar India Pvt Ltd -Honda Division - Jan 2015
- Recognized by management for highest sales in corporate division in Nov 2014 - Auto Hangar India Pvt Ltd - Honda Division - Jan 2015
Timeline
Senior Key Account Manager
MAHINDRA AND MAHINDRA FINANCIAL SERVICES LIMITED
10.2022 - Current
Senior Key Account Manager
ORIX AUTO INFRASTRUCTURE SERVICES INDIA LIMITED
02.2021 - 10.2022
Sales Manager
SMAS AUTO LEASING INDIA LIMITED
10.2018 - 11.2020
Team Leader - Corporate Sales
SAI SERVICE PVT LIMITED - MARUTI SUZUKI DEALER
01.2015 - 10.2018
Team Leader - Retail Sales
AUTO HANGAR INDIA PVT LIMITED - HONDA CARS INDIA DEALER
03.2012 - 06.2015
PDI Manager
SPECTRA MOTORS LIMITED - MARUTI SUZUKI DEALER
02.2011 - 03.2012
Bachelor of Commerce -
RAJIV GANDHI NIGHT COLLEGE
04.2001 -
HIGHER SECONDARY CERTIFICATE - HSC -
VIKAS NIGHT COLLEGE OF SCIENCE & COMMERCE
04.2001 -
SECONDARY SCHOOL CERTIFICATE -
VIKAS HIGH SCHOOL
04.2001 -