Darshan Ramaiah

• Maintaining records of accounting activities and reviewing current accounts for unpaid amounts in APAC & EMEA regions.
• Acting as an SME, training and mentoring new team members.
• Managing cash deposits on a daily basis and reconciling payments.
• Posting remittances received to respective open invoices.
• Preparing Logged & Unapplied report to analyze team performance.
• Sharing expertise with SME/Process Leads to reduce unapplied and unidentified payments.
• Collaborating with team members to achieve monthly cash and AR reduction.
• Ensuring team members plan, organize, and manage daily work to meet service level timelines and deliverables.
• Performing write-offs of invoices as bad debt, interest, and rounding off small amounts.
• Reconciling amounts received and applied in AR books of accounts.

Key Result Areas: Collections

• Monitoring high-past due accounts and following up with customers for payment collection.
• Working on reducing past-due invoices and increasing collections.
• Collaborating with cash applications, deductions, and order management teams to resolve customer queries.
• Sending dunning letters to customers for past-due invoices.
• Handling customer queries through email and phone calls.
• Conducting inbound and outbound calls to customers for payment delays.
• Working closely with Sales to address customer behavior and payment behavior.

• Generated and submitted invoices based upon established accounts receivable schedule and terms
• Sending account statement to customer
• Contacting customers for payment
• Processed payments and applied to customer balances
• Counseled debtors on payment options and arranged installment agreements
• Maintains database by entering, updating and retrieving data, as well as formatting and generating reports
• Negotiated to collect balance in full
• Discussed options with delinquent clients in terms of proposed solutions or foreclosure
• Quickly learned new skills applied them to daily tasks, improving efficiency and productivity
• Created transaction report in ORACLE FUSION for daily, weekly and monthly reporting
• Create, Maintain Customer Master Data based on authorized business requests, according to the relevant policies and procedures
• Review Master Data Quality to ensure data is accurate and complete
• Complete and issue data-oriented reporting as requested on a timely basis
• Identify and pursue opportunities to streamline processes and increase process compliance with our customers
• Assists in resolution of outstanding invoice queries/disputes
• Adheres to credit & collections policies while issuing credit notes, compliance to Customer Privacy Policy, GAAP and internal controls
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
• Research and analyse accounts
• Monitored credit notes and updated the same on share drive
• Checks and verifies account receivable records, prepares invoices, credit notes, files
• Worked on incorrect charges and giving them a healthy and accurate resolution
• Researched accounts and completed due diligence to resolve collection problems
• Monitored credit limits and sending account statement to customer
• Learned other processes within our team and started working during period close
• Documented and resolved customer queries which led to better results
• Implemented continuous improvement in the process AR which helped in simplification of reports and saved manual intervention and also precious time
• Met client expectations and received appreciation from stakeholders
• Print invoices Retriggered via FUSION to their generic box -Have collected over 800+ suppliers email ids to send a standard temp lets to resolve the issues which is very time consuming factor and also I had a project experience in the current role where we had provided automated invoice copies to suppliers using different paths in FUSION tool, rectified the issues of the suppliers which they are facing every now and then
• I have supported in designing and analysing sessions
• Given end to end support during the project