Darshan Ramakrishna

• Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
• Developed and implemented procedures to ensure accurate entry of payroll data into the system.
• Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
• Supported payrolls, driving timely and accurate payment of employee wages.
• Prepared manual checks and submitted direct deposit through online banking.
• Recorded adjustments to previous pay-related errors.
• Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
• Managed payroll and time and attendance systems.
• Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
• Leveraged payroll processing system to track and input tax, wage and personnel information.
• Processed employee rehires, transfers, terminations and withholdings.
• Voided checks and issued stop payment orders to correct payroll discrepancies.
• Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
• Processed payroll for employees bi-weekly, Semi-Monthly, Monthly Payrolls ensuring accuracy of pay and deductions.
• Assisted with auditing processes related to payroll.
• Completed day-to-day duties accurately and efficiently.

Processing Off Cycle, On Cycle, Bi-Weekly, Semi-Monthly payrolls

• Manages non-payroll activities.
• Review and correct payroll records.
• Reviewing reports and sharing the inputs to management based on validation.
• Performing payroll final audit, to ensure all the employees are paid correctly and see any major variance with the other payrolls.
• Gross Variance and Payroll to Payroll comparison Variance.
• Preparing Audits Controls / Validation checkpoints.
• Prepared SOPs (Standard Operating Procedures) Respond to payroll processing inquiries and escalations via Email / Ticketing Tool. Maintaining documentation and record-keeping of payroll activities
• Resolve payroll-related issues within stipulated SLA.
• Preparing Monthly KPI and Issue & Error logs to the management.
• Issuing ROE to the employees and managing voicemail/calls from Service Canada
• Auditing of all payroll transactions including adjustments, special payments & STAT pays.
• SPOC for the Overpayment calculations & Severance processing.

Liaising with Stakeholders such as Pensions, HR BP’s for a smooth payroll processing

• Learning protocols of the professionalism and to give the best outcome.
• Learning the overview of the US payroll for 3 Months and Due internal transition moved to Canada payroll
• Got the overview of Canada payroll and the process completely
• Customer query handling through HR connect tickets and Emails, Investigating potential issues and managing escalation's
• Workflow tracking and took over the ownership of assigning tickets and Emails to team members on daily basis based on the head count available for the day and keeping the hourly trackers for the ticket counts and Emails
• Supporting senior members of the project with the process inputs, Customization of the solution and direct client contact in order to contour business requirements
• Working on ROE's (Record of Employment) in CRA website (Canadian government website) Which is one of the critical processes from a compliance perspective and time sensitive process in Canada payroll
• Working on the tickets and emails and ensure that the pay is reaching out for the associate on timely manner