Darshan Singh
Mohali
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Travel Counselor
American Express, AMEX
08.2022 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Managed Approximately 20-25 Incoming Calls, Emails per day from Customers.
Senior Travel Consultant
Flydeal
02.2021 - 07.2022
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Handled sensitive personal data with discretion.
- Implemented targeted marketing campaigns to further grow client base.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
Senior Executive ( Travel )
Fareportal
02.2019 - 01.2021
- Organized trips for individual, family and business travelers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Managed 40-50 Calls per day from Customers.
Travel Consultant
Ritz Travels Pvt Ltd
02.2017 - 02.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Updated and maintained customer databases to increase customer retention.
Process Associate
Knack Global PVT LTD
05.2016 - 11.2016
- Identified and resolved process issues to drive optimal workflow and business growth.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
Support Technician
WCS Services PVT LTD
03.2015 - 05.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Arts - Sociology
Madurai Kamaraj University
Madurai, India06.2015
Skills
- Travel research
- Hotel Accommodations
- Relationship Management
- Excellent customer service
- Special needs travelers
- Travel Arrangements
- Regulations and compliance
- Itineraries
- Company guidelines and procedures
- Mentoring and training
- Client amenities
Accomplishments
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes.
- Has been the top booking agent Fareportal in 2019 due to exceptional service and customer relationship building skills.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Intermediate (B1)
Punjabi
Advanced (C1)
Software
Sabre & Amadeus
Timeline
Travel Counselor
American Express, AMEX
08.2022 - Current
Senior Travel Consultant
Flydeal
02.2021 - 07.2022
Senior Executive ( Travel )
Fareportal
02.2019 - 01.2021
Travel Consultant
Ritz Travels Pvt Ltd
02.2017 - 02.2019
Process Associate
Knack Global PVT LTD
05.2016 - 11.2016
Support Technician
WCS Services PVT LTD
03.2015 - 05.2016
Bachelor of Arts - Sociology
Madurai Kamaraj University
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