Darshan Tendulkar
Pune
Summary
Dynamic and Solution-driven Business Analyst & Project Manager offering over 15 years of diversified experience in Banking Financial service Industry (BFSI) and Consultancy services. Strong exposure in driving digital transformation projects in areas of Trade & Supply Chain Finance, Risk & Compliance and Financial Crime. Proven track record of optimizing processes and delivering organizational values through strategic planning & implementation. An Individual Team Player as well as an Effective People Leader aimed to deliver positive business impact and to achieve continued organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager , Financial Crime Compliance
CAPCO Technologies Private Limited
Pune
01.2024 - Current
- Programme Objective : The Investigations Effectiveness 24 Programme was established to deliver tangible effectiveness and efficiency benefits across FC Investigations. This Programme aimed to identify and centralise optimisation opportunities with a focus on prioritisation and delivery of initiatives that provide measurable and tangible impact
- Led a comprehensive Financial Crime transformation program in collaboration with over 20 key global stakeholders to drive effectiveness and efficiencies within Investigation workstreams.
- Successfully implemented 3 Strategic process optimization initiatives in bigger markets, delivering a total benefit realization of USD 45K in H1-2024.
- Developed a comprehensive program roadmap and established a robust governance framework for a 35-members team, identifying opportunities in areas of Process Automation, Optimization and COE Location Strategy.
- Reduced processing turnaround time of Corresponding Banking Operation of APAC markets by 9 working days through accurate Data Analysis, Model testing approach, driving significant process optimization.
- Streamlined Money Laundering Case alerts handling process, through Market volume & Process analysis, Time Motion Study, thereby achieving cost efficiency of 6 FTE saves from new working model implemented globally.
- Delivered key milestones of Strategic HSBC Investigator AI project through robust Agile project structure, delivering A/B Testing & deployment, Technical readiness and Capabilities reviews.
- Initiated and delivered project workshop sessions on Model Design Trial run, Target Operating Model, Location strategy and Market Implementation plan.
- Contributed to the development of an Idea Generation process flow for the Program Steering Committee and Chief of Staffs, facilitating effective cost-walk, benefits interlocking and implementation.
Business Analyst & UAT, Employee Compliance
CAPCO Technologies Private Limited
Pune
05.2022 - 12.2023
- Programme Objective : To deliver a consistent Global Employee Compliance solution that displays a holistic, consolidated risk profile for an internal customer in one place and facilitates the application of the appropriate controls.
- Led Business Analysis and UAT delivery for multiple transformation projects within HSBC Risk and Compliance Program, delivering robust Compliance application for Correspondent Banking Transaction Monitoring, Name screenings and Money Laundering transactions.
- Orchestrated the successful implementation of enhanced Compliance applications - My Trades & Employee Compliance Breach Management system in 50 plus countries.
- Worked closely with Project Managers to develop project roadmaps, estimate resources, plan sprint-wise releases, maintain Requirement Traceability Matrices and project dashboards using JIRA and Confluence.
- Collaborated with Business and Product Owners to prioritize product backlogs, with focus on Data Visa, Regulatory approvals and target markets.
- Performed in-depth feasibility studies and impact analyses, creating detailed BRDs and solution designs to define project scope and secure business sign-off.
- Effectively facilitated daily Scrum meetings and user story sessions with business stakeholders, conducted sprint ceremonies, and fostered a high-performance team culture through constructive feedback during sprint retrospectives.
- Planned User Acceptance Testing, Regression testing with SIT team and Regional market SPOCs, ensuring alignment with the test strategy and achievement of testing sign-offs from the business stakeholders.
- Managed defect resolution by organizing UAT triage calls with Technology and QA team to address and resolve impediments and blockers efficiently.
- Led Post Production Support and warranty calls with Regional team ensuring priority handling of Production issues for the Go-Live markets.
Senior Business Analyst, Trade Finance
Capgemini Technology Services India Limited
Pune
12.2019 - 05.2022
- Project Objective: To develop HSBC GTRF user Interface application for Export & Import Collection Trade Finance products, eliminating Licenses for CGI 360 software. This project included migration and integration of 26 Trade workflows database within Target Operating Model
- Successfully delivered Trade Finance Business application by supporting project planning and prioritizing business requirements in close collaboration with business stakeholders and product owners.
- Collaborated with the Product BA team & Technology team on a daily basis to analyze data requirements for each process workflow, providing detailed workflow and use case models for design consideration.
- Conducted a functional gap analysis, defining the "As-Is" and "To-Be" models, and created a Business Requirements Document (BRD) for product owners and business stakeholders to secure sign-off on the project scope.
- Facilitated detailed sprint retrospective meetings that produced actionable insights for process improvements, addressing key bottlenecks and enhancing workflow efficiency, leading to a 15% reduction in task completion.
- Actively supported and adapted Agile Scrum Framework by conducting Sprint ceremonies, including Sprint planning, Sprint Refinements, Sprint Review and Sprint Retrospective sessions
- Supported functional UAT, facilitated business sign-off, and provided post-production support to regional representatives ensuring smooth deployment.
- Developed a comprehensive knowledge document that streamlined the employee onboarding process, reducing onboarding time for new hires by 30%.
Assistant Manager, Trade Finance
BNP Paribas India Solutions Private Limited
Mumbai
08.2016 - 01.2019
- Spearheaded the monitoring and enhancement of operational performance for IBM's Trade Finance operations, ensuring 100% compliance with agreed SLA KPIs in monthly assessments, while identifying and driving key efficiency improvements.
- Reduced transaction query time from 14% to 6% within 6 months by evaluating iVision Trade & Compliance application process flow, thereby driving a significant improvement in operational efficiency.
- Performed independent Root Cause Analysis (RCA) of Trade Finance operational errors and TAT breaches, delivering comprehensive reports to senior management to enable informed decision-making and drive process improvements.
- Consistently achieved and maintained IBM's TAT performance of Trade Finance Operation above 97% for four consecutive quarters of 2018.
- Served as a Change Agent by identifying process challenges and recommending SOP modifications to the middle office, driving improvements that enhanced production efficiency.
Process Supervisor, Trade Finance
DBOI Global Services Private Ltd.
Pune
07.2014 - 07.2016
- Supervised a team of 12 responsible for processing Export LC workflows in IMEX application, including Advising, Amendments, Compliance and Cancellations, ensuring timely and accurate completion of Operational volume.
- Implemented a change control process to streamline the LC Trade Transaction workflow, reducing human errors by 12% year-over-year and improving overall efficiency.
- Successfully migrated the Import Letter of Credit booking process, reducing the turnaround time for document checking by 45 minutes per transaction.
- Designed and implemented a mentorship program that enhanced team productivity by 20%, fostering skill development and collaboration.
Senior Process Associate, Trade & Compliance
Tata Consultancy Services(TCS) Pvt. Ltd.
Mumbai
12.2007 - 06.2014
- Worked as a Business Analyst on TRIMS to TITAN Trade Finance System Migration project targeting Export Letter of Credit process as MVP.
- Collaborated closely with business units on requirements, defined project scope, estimated resources, and established timelines for testing and implementation.
- Performed analysis of Compliance and AML checks of all POST-FACTO shipping and commercial documents and reported suspicious findings to the Compliance team to carry out internal Compliance checks and audit
- Developed Export LC Process model basis of business use cases and groomed Technology team for Design development.
- Extensive expertise gained in managing the end-to-end operational cycle of Export and Import Letters of Credits on TRIMS application.
- Mastered proficiency in managing the payment workflow of SWIFT MT103/MT202 under Import-Export Letters of Credits adhering ISO standards.
- Managed the overall functioning of processes, identified areas for improvement, and implemented systematic solutions to enhance efficiency and achieve high levels of customer satisfaction.
Education
B. Com - Accounting and Management with specialization in Information Technology
University of Mumbai
Maharashtra, India03.2007
Skills
- Agile methodologies
- Waterfall methodologies
- Business Analysis
- Requirement Gathering
- Data Analysis
- Project Management
- Functional Solution Design
- Software Development Life Cycle - SDLC
- Software Testing
- Defect Tracking
- Cost Benefit Analysis
- JIRA
- Confluence
- SQL
- Power BI
- Presentation
- Documentation
- Time management
- Attention to detail
- Effective communication
- Problem Solving
- Stakeholders management
- Decision Making
- Trainings
- Recruitments
- Collaboration
- Teamwork
Accomplishments
- CLAP Award - Recognized for exceptional teamwork and significant contributions to organizational practices, fostering collaboration and driving success.
- BRAVO Award - Successfully delivered the SWIFT Process Optimization project, reducing manual SWIFT message volume by 42% and streamlining processes within the core banking system.
- Earned client appreciation for efficiently processing and releasing four high-value Export LC Advisings, each worth $1 million, for a new premium customer within just 1.5 hours.
- SPOT Award - Optimized transaction processing time from 40 minutes to 25 minutes by developing an innovative documentation procedure for operational users, enhancing efficiency and accuracy.
Certification
- Certified Scrum Master
- SAfe ® Product Owner Product Manager
- SQL
- Microsoft Power BI
Timeline
Project Manager , Financial Crime Compliance
CAPCO Technologies Private Limited
01.2024 - Current
Business Analyst & UAT, Employee Compliance
CAPCO Technologies Private Limited
05.2022 - 12.2023
Senior Business Analyst, Trade Finance
Capgemini Technology Services India Limited
12.2019 - 05.2022
Assistant Manager, Trade Finance
BNP Paribas India Solutions Private Limited
08.2016 - 01.2019
Process Supervisor, Trade Finance
DBOI Global Services Private Ltd.
07.2014 - 07.2016
Senior Process Associate, Trade & Compliance
Tata Consultancy Services(TCS) Pvt. Ltd.
12.2007 - 06.2014
B. Com - Accounting and Management with specialization in Information Technology
University of Mumbai
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