Darshan Thykandy
Program Manager II
Devanahalli
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceWork from home optionPersonal development programsStock Options / Equity / Profit Sharing401k matchPaid time offCompany CultureHealthcare benefitsSummary
Dynamic Program Manager with over 12 years of experience in coordinating and managing multiple projects simultaneously. Proven ability to leverage exceptional communication and organizational skills for seamless project execution. Strong track record of implementing process improvements and consistently achieving project milestones while fostering relationships with a diverse range of stakeholders in fast-paced environments. Committed to driving results and enhancing team collaboration to meet organizational goals.
Overview
12
12
years of professional experience
1
1
Language
Work History
Program Manager II
Amazon Web Services
07.2024 - Current
- Lead programs in buyer abuse and account compromise risk, focused on minimizing OPEX and decision errors.
- Deployed automated monitoring and escalation mechanisms, reducing enforcement errors by 63.6% and preventing $0.46M operational losses.
- Collaborated with India and global risk teams to integrate fraud detection enhancements into existing workflows.
- Developed performance dashboards to track abuse metrics, incident recurrence, and operational load.
Program Manager I
Amazon Web Services
09.2021 - 07.2024
- Directed cross-regional risk operations initiatives (NA, EU, FE) improving workflow alignment and SLA adherence.
- Executed Project Voyage, migrating 145+ members to unified Paragon tooling with zero business impact.
- Identified and resolved process inefficiencies causing 50% incorrect ticket transfers, driving a 42% improvement in routing accuracy.
- Led Cross-Org Abuse Task Transition—cleared 1,343-case backlog, reduced resolution time from 8.2 days to 0.3 days, and improved investigator throughput.
- Implemented second-opinion validation and automation in abuse reinstatements, preventing $467K OPEX loss and reducing reinstatement errors by 97.3%.
- Defined global program metrics and success criteria for risk programs, ensuring data-backed decision governance.
Training Specialist (FIT)
Amazon Web Services
02.2020 - 09.2021
- Designed onboarding and upskilling frameworks for abuse and fraud investigation teams.
- Standardized SOPs across regions, improving case-handling uniformity and audit accuracy.
- Led content modernization for risk processes, improving investigator readiness and decision time.
Senior Investigation Specialist
Amazon Web Services
10.2016 - 02.2020
- Conducted high-risk abuse investigations; collaborated with Quality and Policy teams to identify systemic inefficiencies.
- Implemented automation and investigation playbooks reducing manual dependencies and improving case quality.
- Served as SME and mentor for regional investigation cohorts, improving decision consistency by establishing peer-review protocols.
Transaction Risk Investigator
Amazon Web Services
07.2013 - 10.2016
- Managed investigations across global abuse and non-payment cases.
- Functioned as second-opinion advisor, ensuring quality and accuracy of enforcement decisions.
- Partnered with engineering teams to optimize detection tools and close visibility gaps in fraud systems.
Education
Bachelor of Commerce -
01.2012
Skills
Project management
Training and development
Team leadership
Program leadership
Decision-making
Project coordination
Stakeholder management
Stakeholder communications
Strategic planning
Team development
Scheduling and planning
Agile projects
CORE COMPETENCIES
- Program & Risk Management
- Abuse Prevention
- Fraud & Compromise Operations
- Process Optimization
- Stakeholder Influence
- Data-Driven Decision Making
- RCA/COE Frameworks
- Operational Efficiency
- Global Alignment
- Change Management
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Intermediate (B1)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager II - Amazon Web Services
07.2024 - Current
Program Manager I - Amazon Web Services
09.2021 - 07.2024
Training Specialist (FIT) - Amazon Web Services
02.2020 - 09.2021
Senior Investigation Specialist - Amazon Web Services
10.2016 - 02.2020
Transaction Risk Investigator - Amazon Web Services
07.2013 - 10.2016
Ramaiah Institute of Commerce and Engineering - Bachelor of Commerce,