My role entails motivating, training, and leading a team of beauty experts (Ecom - Beauty Advisors and Retail Beauty Advisors) to success through the delivery of the highest levels of conversion, quality, product training, and customer service. I am in charge of managing shifts in the Department and overseeing their day-to-day operations. This includes ensuring that direct teams are driven to succeed and motivated to exceed their goals. I'm a friendly and enthusiastic person who consistently outperforms customer service satisfaction goals.
Hi, I’m
Darshana Bhawarkar
Mumbai
Summary
Overview
11
years of professional experience
Work History
L'Oreal Paris India and Maybelline New York Private LimitedMumbai
Supervisor/ Product Trainer
04.2021 - 01.2023
Job overview
- Supervised and coached team of beauty advisors ensuring excellent customer service was provided and goals were achieved
- Skills in planning department(s) daily/weekly workload to support business priorities and deliver on sales goals
- Experience leading a team of hourly team members; including skills in helping with selecting, developing, coaching, evaluating and retaining talent
- Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching to the behaviours that drive guest loyalty and team interactions
India west - Bollyglow Cosmetics, Allana group of IndustriesMumbai
Supervisor (Sales Manager)
07.2019 - 12.2020
Job overview
- Managing, training and motivating existing sales team to drive revenue growth
- Develop and manage efficient distribution networks for sales
- Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
- Collecting customer and market feedback and reporting the same to the organization
- Monitoring sales team performance, analysing sales data, periodical forecasting and reporting to the general manager.
Nykaa.com, Nykaa E-retail Private LimitedMumbai
Senior Beauty Advisor/ Product Trainer
08.2017 - 06.2019
Job overview
- Handled customer issues with confidence, utilizing to ensure effective resolution
- Cultivated productive and positive relationships with customers built on loyalty and service
- Properly promoted new beauty products to all clients through professional tutorials
- Resolved customer issues in a timely manner while complying with company standards
- Entered customer data into the excel system and communicated service concerns with the escalation department
- Tracked materials sent to customers
- Preserved a perfect attendance record for 1 year 3 months
- Answered questions and provided information about beauty products
- Conducted interviews with participants to assess eligibility
- Attended training courses in beauty and demonstrations to build understanding of the beauty industry
- Assessed new staff needs to develop effective process training plans.
Prostylist Lakme, Hindustan Field Services Private LimitedMumbai
Professional Makeup Artist
08.2014 - 08.2017
Job overview
- Kept up-to-date with industry standards, trends and techniques
- Provided clients with personalized skin care recommendations to ensure they maintain healthy skin
- Conducted makeup classes for a group of 12 students
- Maintained a sales goal for per day
- Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
- Prepared and implemented an effective calendar for product line on a monthly basis and managed all promotions
- Performed inventory and restocking assignments as necessary
- Exceeded sales goals of products by 100%
- Trained all incoming sales team members
- Worked night and weekend shifts during holiday season
- Supervised a team of up to 3 merchandising employees and monitored adherence to company standards
- Followed merchandising guidelines to present visually appealing displays
KIEHL'S, L'OrealMumbai
Senior Kiehl's Customer Representative
04.2012 - 08.2014
Job overview
- Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs
- Fostered a friendly, warm and exceptional customer experience
- Suggested add-on services that would be helpful to customers and improve the bottom line
- Performed inventory and restocking assignments as necessary
- Prepared daily, weekly and monthly situational reports for higher headquarters
- Entered and assigned new leads using CRM tools.
Education
Dynamic Divas by Makeup artist (Debbie Janes)Mumbai, MH
Brilliant Beauty Advisors Course (1 year) Make-up, Hair Care, Skin Care Training from Beauty Industry
University Overview
St Martin Secondary SchoolNew Delhi, DL
Associate of Arts from business studies, Civics and Business Law
University Overview
Overall Grade- A Percentage Archived- 75.28 Dynamic Divas
Skills
Product demonstrationsundefined
Languages
English
First Language
Hindi
Advanced
C1
Timeline
Supervisor/ Product Trainer
L'Oreal Paris India and Maybelline New York Private Limited
04.2021 - 01.2023
Supervisor (Sales Manager)
India west - Bollyglow Cosmetics, Allana group of Industries
07.2019 - 12.2020
Senior Beauty Advisor/ Product Trainer
Nykaa.com, Nykaa E-retail Private Limited
08.2017 - 06.2019
Professional Makeup Artist
Prostylist Lakme, Hindustan Field Services Private Limited
08.2014 - 08.2017
Senior Kiehl's Customer Representative
KIEHL'S, L'Oreal
04.2012 - 08.2014
Dynamic Divas by Makeup artist (Debbie Janes)
Brilliant Beauty Advisors Course (1 year) Make-up, Hair Care, Skin Care Training from Beauty Industry
St Martin Secondary School
Associate of Arts from business studies, Civics and Business Law
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