Darshana Hazarika

• The Account Management program has been designed to provide sellers with up-to-date and relevant information and training on the Amazon tools, programs, policies, and guidelines that they can follow to launch and grow their business on Amazon.
• Analyzed account performance and developed strategies to improve sales and customer satisfaction.
• Assist the sellers in planning and executing promotional activities, like campaign creation, advertising, coupon deals, Fulfillment by Amazon, FBA adoption, and Easy Ship Prime.
• Track performance metrics, monitor sales and conversion rates, and provide training and support to sellers on using the company's platform tools.
• Drive new product launches and relationship extensions by partnering with business development and onboarding teams.
• Lead launches, build, and execute on a strategic plan

FBA Outreach

• NCNS (No call no show ) goal is to reduce NCNS % to 2% YTD.
• Reach out to sellers on a daily basis, and send reminders nudging them about their confirmed FBA appointments.
• Coach and educate sellers on return consolidation, the reactive transfer program, and help them enable the program.
• Reach out to sellers who need APOB (Additional Place of Business), along with program opt-ins, pitch the benefits, and get alignment from them to obtain APOB registration and sign up for the program.
• Reach out to already registered sellers and explain about the program.
• Achieved the numbers on registering the sellers in the programs, which help the company in generating revenue.

Onboarding Specialists :

• Assisted the newly registered sellers in understanding the requirements, policies, and guidelines to onboard them on Amazon.in, helping them with account setup, product listing for categories like clothing and accessories, shoes, handbags, and electronics, and troubleshooting to enhance their overall experience.
• Implemented process improvements that reduced seller onboarding time.
• Provided training and support to sellers on using Amazon's platforms and tools.