DARSHAN D M
Bengaluru
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
Specsmakers Pvt Ltd
Bangalore
05.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Developed promotional displays to enhance product visibility and attract customers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
Store Manager
Lenskart Online Services Limited
Bangalore
11.2021 - 08.2024
- Trained new employees on customer service standards and operational procedures.
- Managed daily store operations and ensured compliance with company policies.
- Developed promotional displays to enhance product visibility and attract customers.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored sales performance and provided feedback to improve team efficiency.
Store Manager
Sangeetha Mobiles Pvt Ltd
Bangalore
10.2018 - 11.2021
- Led team meetings to communicate goals and expectations effectively.
- Oversaw inventory management and conducted regular stock audits.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Cafe Manager
Cafe Coffee Day
Mangalore, Cochin
08.2014 - 09.2018
- Led team meetings to communicate goals and expectations effectively.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Managed daily store operations and ensured compliance with company policies.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated POS system with new products and promotional offers.
Education
BBA -
Shri Ranga First Grade Collage
Hassan05-2024
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Sales performance monitoring
- Employee training
- Customer relationship management
- Documentation and reporting
- Staff scheduling
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Store Manager
Specsmakers Pvt Ltd
05.2025 - Current
Store Manager
Lenskart Online Services Limited
11.2021 - 08.2024
Store Manager
Sangeetha Mobiles Pvt Ltd
10.2018 - 11.2021
Cafe Manager
Cafe Coffee Day
08.2014 - 09.2018
BBA -
Shri Ranga First Grade Collage
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