Darshani Chaudhari
PUNE
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing, transitioning from Technical Support Engineer at Persistent Systems Limited to the dynamic field of Data Analysis, I excel in leveraging data analytics and machine learning to uncover actionable insights. Renowned for analytical thinking and exceptional problem-solving, I adeptly blend technical troubleshooting with statistical programming, driving improved decision-making and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Persistent Systems Limited
PUNE
06.2023 - Current
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
- Identified or monitored current and potential customers using business intelligence tools.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Collaborated with cross-functional teams to prioritize business and information needs.
- Leveraged SQL queries to extract, transform and load data into databases.
- Translated raw data into meaningful information using statistical techniques.
- Designed, developed and implemented firmware to support embedded system product concepts.
- Provided technical expertise in the development of analytical solutions that meet business requirements and objectives.
- Maintained up-to-date knowledge of industry best practices regarding data science principles and technologies.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Analyzed large datasets to address strategic and operational business questions.
- Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
- Researched best practices in the field of data science and applied them when necessary.
- Incorporated current trends in data science into lectures when appropriate.
- Developed and implemented data science models using Python libraries such as Pandas, NumPy and Scikit-Learn.
- Managed cloud infrastructure and services (AWS, Azure) using Python scripts for deployment and automation.
- Analyzed user needs and software requirements to determine design feasibility.
- Designed and developed RESTful APIs with Flask microframework.
- Utilized Pandas library for data analysis, manipulation, and visualization purposes.
- Implemented strategies for dealing with imbalanced datasets.
- Researched new methods of machine learning to stay up-to-date with industry trends.
- Interpreted complex data sets according to business requirements.
- Created dashboards to visualize insights from the data.
- Conducted data pre-processing operations such as feature engineering, normalization, and imputation.
- Tested, validated and reformulated models to foster accurate prediction of outcomes.
- Generated reports on model performance evaluation results.
- Extracted data to build metrics or create dashboards, tracking success toward KPIs.
- Participated in project planning and scope definition for analytics initiatives.
- Created visualizations using tools like Tableau and Power BI to communicate findings to non-technical stakeholders.
- Gathered and organized data to analyze current industry trends.
- Analyzed large datasets to identify trends and patterns.
- Employed Python and R for data manipulation and analysis tasks.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Developed data visualizations and dashboards to track business metrics using Tableau.
- Maintained or updated business intelligence tools, databases or dashboards.
- Assisted in the integration of analytics findings into business processes.
- Created SQL queries to extract relevant information from relational databases for various projects.
- Analyzed customer feedback surveys to understand user experience with products and services.
- Collaborated with other teams to develop analytics solutions that provide value-added insights.
- Implemented data quality control measures to maintain integrity of analysis.
- Provided technical support to team members on data-related issues.
- Conducted data collection, cleaning, and preprocessing to ensure accuracy and reliability of datasets.
- Performed statistical analysis to identify data trends and patterns.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Associate Technical Support Engineer
Persistent Systems Limited
PUNE
05.2022 - 05.2023
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Resolved complex technical problems through root cause analysis techniques.
- Monitored ticketing system queues for incoming requests from customers.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Assisted users with password resets and account lockout resolutions.
- Conducted workflow analysis, space design or cost comparison analysis.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Adapted communication style to effectively convey technical information to non-technical audiences.
- Enhanced system security measures to protect against unauthorized access and data breaches.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Collaborated with teams to solve technical customer problems across product suites.
- Trained end-users and internal staff on new technologies and system updates.
- Streamlined support processes through the implementation of automation tools and technologies.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
- Collected, tracked and evaluated current business and market trend data.
- Diagnosed customer issues and provided timely solutions to maintain customer satisfaction.
- Trained junior staff members on various aspects of technical support processes and procedures.
- Analyzed user requirements and designed custom solutions based on their needs.
- Configured hardware components such as routers, switches, firewalls. for customers' networks.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Trainee Engineer
Persistent Systems Limited
PUNE
05.2022 - 11.2022
- Generated technical reports for customers.
- Developed detailed reports on system performance metrics for management review.
- Oversaw daily performance of computer systems.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Monitored network performance to determine adjustments needed.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Configured and maintained network devices, including routers, switches, and firewalls.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Advised management on the feasibility and implementation of new technology solutions.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Created knowledge base documents for frequently asked questions.
- Documented and tracked cases in system, updating details for repeat support requests.
- Monitored change requests according to established SLAs and reported any issues or discrepancies encountered during the process.
- Ensured that all staff are aware of their responsibilities when it comes to managing services according to ITIL principles.
- Developed, documented and revised system design procedures and quality standards.
- Documented detailed instructions outlining how each step in a given process should be completed according to ITIL guidelines.
Education
Ph.D. - Artificial Intelligence
Dr.D.Y. Patil International University
Pune01-2025
Master of Science - Computer Science
College of Computer Science & IT
Pune08-2024
Bachelor of Science - Computer Science
Dr. D. Y. Patil College of Arts, Commerce And Scie
Pune06-2022
Hsc - Science
Shri Mahalsanat Jr. College
Pune06-2019
Some College (No Degree) - School
St.Ursula High School
Pune06-2017
Skills
- Data analysis
- Machine learning
- Statistical programming
- Database management
- Analytical thinking
- Technical troubleshooting
- Support case resolution
- ITIL processes
- Remote support
- Root-cause analysis
- Mobile device management
- Ticket management
- ITSM software
- Application support
- Statistical modeling
- Data visualization
- Microsoft power BI
Certification
- AWS Cloud Practitioner
- ITIL V4
- Azure Fundamentals AZ-900
- Azure AI Fundamentals AI 900
- Microsoft Power Bi Data Analyst
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Data Scientist Associate
- AWS Certified Solutions Architect - Associate
Hobbies
- Reading
- Gardening
- Sketching
- Blogging
Timeline
Technical Support Engineer
Persistent Systems Limited
06.2023 - Current
Associate Technical Support Engineer
Persistent Systems Limited
05.2022 - 05.2023
Trainee Engineer
Persistent Systems Limited
05.2022 - 11.2022
Ph.D. - Artificial Intelligence
Dr.D.Y. Patil International University
Master of Science - Computer Science
College of Computer Science & IT
Bachelor of Science - Computer Science
Dr. D. Y. Patil College of Arts, Commerce And Scie
Hsc - Science
Shri Mahalsanat Jr. College
Some College (No Degree) - School
St.Ursula High School
Similar Profiles
Patchipulusu ManjunathPatchipulusu Manjunath
Engineering Lead – Quality at Persistent Systems LimitedEngineering Lead – Quality at Persistent Systems Limited
Ashish MalwalAshish Malwal
SQL Server Database Architect | Platform Engineer | DBRE | DevOps Engineer at Persistent Systems LimitedSQL Server Database Architect | Platform Engineer | DBRE | DevOps Engineer at Persistent Systems Limited
Krishna Vamshi VavilalaKrishna Vamshi Vavilala
Senior DevOps Engineer at Persistent Systems LimitedSenior DevOps Engineer at Persistent Systems Limited
Ritesh YadavRitesh Yadav
Senior Engineering Lead at Persistent Systems LimitedSenior Engineering Lead at Persistent Systems Limited
Mayur IchakeMayur Ichake
Assembly Maintenance | Group Leader at Skoda Auto Volkswagen IndiaAssembly Maintenance | Group Leader at Skoda Auto Volkswagen India