Darshankumar Patel
Ahmedabad
Summary
Dedicated and results driven professional with a successful track record in exceeding service targets and optimizing market penetration. Eager to apply extensive experience in sales and service strategy and customer engagement to a marketing management position, enhancing both organizational performance and personal development.
Overview
8
8
years of professional experience
Work History
Field Service Specialist
Buchi India Pvt Ltd.
Ahmedabad
04.2022 - Current
- Working as Field Service Specialist for Installation, Calibration, and Maintenance for Chromatography (Purification Systems), Drying, Evaporations, Extractions, Melting Point, NIR Spectroscopy, Kjeldahl, Instruments for Gujarat & Madhya Pradesh region in pharma, R & D, Synthesis Labs, Chemical, And Oil and Gas industries
- Conducted regular inspections of field services equipment to ensure proper functioning.
- Participated in team meetings to discuss upcoming projects or address any challenges encountered during daily operations.
- Generate the service leads for upgrade old installation base with new updated instruments model.
- Providing service and spares business forecasting to the management.
- Performing cross selling and generate the leads for sales team.
- Maintained accurate records of all service calls, parts used, and labor hours required to complete each job.
- Utilized specialized tools such as MS office, SFDC and other internal software for update day to day service activities .
Senior Field Service Specialist
Toshvin Analytical Pvt Ltd.
Vadodara
08.2021 - 03.2022
- Working as Senior Field Service Specialist for Installation, Calibration and Maintenance for Gas Chromatography, and spectrophotometry instruments for Baroda & Ankleshwar region In pharma, Chemical, And Oil and Gas industries.
- Provided training sessions for customers on how to use newly installed systems.
- Assessed customer needs and identified best solutions for repair or replacement of components.
- Technical troubleshooting with different assemblies and Timely effective redressal of all the issues faced by the Customers
- Monitored of Service AMCs, CMCs, and spare parts data and its follow up with customer for revenue generation.
- Ensured compliance with safety regulations when working onsite at customer locations.
Service Engineer
Mettler Toledo India Pvt Ltd
Vadodara
11.2017 - 08.2021
- Representing the Process division of Mettler Toledo with the product portfolio of Online Process pH Analyzer, TOC Analyzer, DO Analyzer, Conductivity Analyzer, TDL Analyzer (GAS Analyzer), Silica Analyzer, Sodium Analyzer, and Chloride Sulphate Analyzer.
- Completed full training on process Analytics products from Switzerland HQ.
- Responsibilities for Service of Process Analytics Product portfolio in the Entire Gujarat region, Madhya Pradesh and give online technical support to our PAN India engineers and customers.
- Prepared detailed reports of system performance after installation or upgrades.
- Generate the new instrument leads and opportunities for the sales team.
- Provided technical support for customers on site or remotely via phone or email.
- Collaborated closely with other departments such as sales, marketing and engineering for new sales and service business.
- Follow-up to control the payment outstanding and ensure to collect a payment within the timeline.
- Update all service activities in SAP on regular basis of customer visit and visit planning.
- Maintained, managed and updated databases frequently.
Service Engineer
Metrohm India Pvt Ltd
Ahmedabad
04.2016 - 11.2017
- Working as service engineer for Installation of Titration systems, Karl Fischer, Coulometer, PH, conductivity meters, ISE meter, Water purifying systems and providing service for the Instruments.
- Managed renewal of yearly maintenance contract for spare parts, AMC and CMC of Metrohm laboratory Instruments.
- Performed Software Validation of 21CFR Tiamo Metrohm Software for all Gujarat region.
- Also provide technical Remote support to all India engineers on all Tiamo versions.
- Generate the leads for spares, after sales service and new instruments during the customer visit.
- Take order follow-up and provided Spares and Service offer to the customer.
- Responded quickly to emergency calls from customers regarding technical issues.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
- Collaborated with cross-functional teams to support facility upgrades and expansions.
Education
Bachelor of Engineering - Electronics And Communication
SAL College of Engineering
Ahmedabad02-2017
Diploma - Electronics And Communication
A.V Parekh Technical Institute
Rajkot03-2013
Skills
- Territory Management
- Service Sales Management
- Customer Support
- Key account Management
- Customer Relationship Management Installed Base Management (Own & Competitor)
- Self-confidence
- Proficient in SFDC,MS Dynamics & SAP
- Ability to work in a stressful environment and under pressure
- Fast Learner
- Self-confidence
- Ability to control situations
Hobbies and Interests
- Theater
- Environmental Conservation
- Art
- Hiking
- Travel
Timeline
Field Service Specialist
Buchi India Pvt Ltd.
04.2022 - Current
Senior Field Service Specialist
Toshvin Analytical Pvt Ltd.
08.2021 - 03.2022
Service Engineer
Mettler Toledo India Pvt Ltd
11.2017 - 08.2021
Service Engineer
Metrohm India Pvt Ltd
04.2016 - 11.2017
Bachelor of Engineering - Electronics And Communication
SAL College of Engineering
Diploma - Electronics And Communication
A.V Parekh Technical Institute
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