Experienced professional with a strong track record in Program Management, Sales, Product Improvement, Customer Service, and Team Management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager Sales/Associate Program Manager
OLA Electric
Bangalore
07.2023 - 04.2024
Managed 5 diverse sales lines: EV Insurance, Renewals, Extended Warranty, Health Insurance, and Customer Support (CRM); also responsible for Social Media platform (ORM).
Conducted research to identify and resolve drop-off rates, resulting in a 20% penetration increase by expanding insurer presence on the platform.
Implemented strategies to enhance business operations
Coordinated stakeholder collaboration to ensure timely task completion for process improvement.
Prepared and submitted sales reports, effectively leading the sales cycle to achieve departmental objectives.
Enhanced customer satisfaction and attained sales objectives by strategically implementing innovative strategies.
Team Leader Sales
OLA Electric
Bangalore
04.2022 - 06.2023
Managed diverse sales lines such as EV Insurance, Renewals, Extended Warranty, Health Insurance, and Customer Support (CRM), while also handling the Social Media platform (ORM).
Led daily operations, established KRA/KPI metrics, and communicated sales targets to the team.
Monitored team performance and revenue generation, ensuring deadlines were met.
Assisted Sales Representative
OLA Electric
Bangalore
03.2020 - 04.2022
Led lead generation initiatives and offered sales assistance for BNPL and OLA Money SBI credit card sales
Developed personalized sales strategies, managed customer grievances, and enhanced knowledge of products.
AR Associate
Omega Health Care
Bangalore
08.2019 - 01.2020
Delivered exceptional service to insurance clients in the United States for a US-based company.
Interacted with US insurance clients and achieved maximum efficiency in closing claim cases within the deadline.
Managed international outbound calls and consistently enhanced product knowledge.
Education
Bachelor of Commerce Degree - Accounts And Commerce
Bangalore University
Bangalore, India
06-2019
Skills
Product Improvement
User and Market Research
Product and service knowledge
Team Management
Strategic Planning
Stakeholder Management
Effective communication and teamwork
Creative problem-solving and time management
Operations Management
Data-Driven Decision Making
Office Applications: Microsoft Office, PowerPoint Presentations, Excel, Word
Have been certified with Specified Person (SP) Insurance certificate.
Have been certified with Sales and Product Improvisation.
Association for Project Management (APM)
Accomplishments
Have been awarded by stakeholders for significantly decreasing drop-off rates, increasing revenue, and enhancing marketing penetration.
Have been recognized for my contributions to team success and adaptability to change in product improvement and service.
Have received multiple awards for top performance and consistently exceeding sales targets.
Timeline
Assistant Manager Sales/Associate Program Manager
OLA Electric
07.2023 - 04.2024
Team Leader Sales
OLA Electric
04.2022 - 06.2023
Assisted Sales Representative
OLA Electric
03.2020 - 04.2022
AR Associate
Omega Health Care
08.2019 - 01.2020
Bachelor of Commerce Degree - Accounts And Commerce
Bangalore University
Have been certified with Specified Person (SP) Insurance certificate.
Have been certified with Sales and Product Improvisation.
Association for Project Management (APM)
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