Darshan Sainatha Jadhav
Bangalore
Summary
Experienced professional with a strong track record in Program Management, Sales, Product Improvement, Customer Service, and Team Management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager Sales/Associate Program Manager
OLA Electric
Bangalore
2023.07 - 2024.04
- Managed 5 diverse sales lines: EV Insurance, Renewals, Extended Warranty, Health Insurance, and Customer Support (CRM); also responsible for Social Media platform (ORM).
- Conducted research to identify and resolve drop-off rates, resulting in a 20% penetration increase by expanding insurer presence on the platform.
- Implemented strategies to enhance business operations
- Coordinated stakeholder collaboration to ensure timely task completion for process improvement.
- Prepared and submitted sales reports, effectively leading the sales cycle to achieve departmental objectives.
- Enhanced customer satisfaction and attained sales objectives by strategically implementing innovative strategies.
Team Leader Sales
OLA Electric
Bangalore
2022.04 - 2023.06
- Managed diverse sales lines such as EV Insurance, Renewals, Extended Warranty, Health Insurance, and Customer Support (CRM), while also handling the Social Media platform (ORM).
- Led daily operations, established KRA/KPI metrics, and communicated sales targets to the team.
- Monitored team performance and revenue generation, ensuring deadlines were met.
Assisted Sales Representative
OLA Electric
Bangalore
2020.03 - 2022.04
- Led lead generation initiatives and offered sales assistance for BNPL and OLA Money SBI credit card sales
- Developed personalized sales strategies, managed customer grievances, and enhanced knowledge of products.
AR Associate
Omega Health Care
Bangalore
2019.08 - 2020.01
- Delivered exceptional service to insurance clients in the United States for a US-based company.
- Interacted with US insurance clients and achieved maximum efficiency in closing claim cases within the deadline.
- Managed international outbound calls and consistently enhanced product knowledge.
Education
Bachelor of Commerce Degree - Accounts And Commerce
Bangalore University
Bangalore, India2019-06
Skills
- Product Improvement
- User and Market Research
- Product and service knowledge
- Team Management
- Strategic Planning
- Stakeholder Management
- Effective communication and teamwork
- Creative problem-solving and time management
- Operations Management
- Data-Driven Decision Making
- Office Applications: Microsoft Office, PowerPoint Presentations, Excel, Word
Languages
English
First Language
Hindi
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
- Have been certified with Specified Person (SP) Insurance certificate.
- Have been certified with Sales and Product Improvisation.
- Association for Project Management (APM)
Accomplishments
- Have been awarded by stakeholders for significantly decreasing drop-off rates, increasing revenue, and enhancing marketing penetration.
- Have been recognized for my contributions to team success and adaptability to change in product improvement and service.
- Have received multiple awards for top performance and consistently exceeding sales targets.
Timeline
Assistant Manager Sales/Associate Program Manager
OLA Electric
2023.07 - 2024.04
Team Leader Sales
OLA Electric
2022.04 - 2023.06
Assisted Sales Representative
OLA Electric
2020.03 - 2022.04
AR Associate
Omega Health Care
2019.08 - 2020.01
Bachelor of Commerce Degree - Accounts And Commerce
Bangalore University