Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Disclaimer
OCR:
STRENGTHS:
Timeline
Generic

Darshika Ghansymabhai Pandya

Ahmedabad

Summary

To work with a progressive organization in which I can contribute my skills and experiences to enhance my own productivity at the same time achieving the organizational goal & objectives with attribute of time quality and discipline.

I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Bandhan Bank
Ahmedabad
03.2024 - 11.2024
  • Managed customer inquiries and provided timely assistance to enhance satisfaction.
  • Developed and maintained strong relationships with clients to promote loyalty.
  • Resolved customer complaints by identifying issues and providing effective solutions.
  • Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
  • Followed up regularly with existing customers in order to assess their satisfaction levels.
  • Identified opportunities to upsell products or services to existing customers.

Senior Sales Manager

ICICI Securities Ltd.
05.2022 - 03.2023
  • Supervise the activities performed by the junior sales management team.
  • Build long-term relationships with clients and customers.
  • It is their responsibility to maximize the potential of the sales team, establish sales plans, and justify these plans to superior management.

Relationship Associates (Liabilities Sales)

Max Life Insurance Co. Ltd. (Axis Bank Ltd.)
12.2020 - 05.2022
  • Create and enforce plans that will help meet the needs of customers
  • Build long-term relationships with clients and customers
  • Work quickly to address and resolve customer issues
  • Notify the sales team of new sales and cross-selling opportunities

Tele Caller Supervisor

Team Lease Pvt. Ltd. (SBI Card)
06.2019 - 12.2020
  • Handling tele calling employees and supervising
  • Credit card service provider

Back office work – Credit Card Department

Ansh Management (HDFC)
05.2018 - 05.2019
  • Worked as a “Office Admin Employee” in the company.
  • Reporting to Authorized Person.
  • Performing everyday tasks necessary for the efficient running of the business.
  • Analyzing, reporting and developing strategies on how to improve business.
  • E-Mailing – internal reporting, follow up with the customers after offering credit card
  • Back office work
  • Managed a team of sales executive to perform and carry out the plans, sales, strategies to help achieve the monthly sales
  • Monitoring and performing the task involved in the process of employees salary
  • Data Entry, file login credit card customers handling to whole back office work

Education

B.Com -

Gujarat University
04.2020

H.S.C - Commerce

G.H.S.B.
01.2016

S.S.C - Commerce

C.B.S.C.
01.2014

Skills

  • Ms Office – 2000, 2003; XP; 2007, 2010 etc…
  • Presentation & Documentation
  • Slideshow designing
  • Mailing

Certification

Tally ERP 9.0 – with TDS and GST knowledge

Languages

English, Gujarati, Hindi & Nepali

Hobbies and Interests

Web Surfing, Finding and Learning New things, Reading, Travelling, Photography, to play Badminton

Disclaimer

I do hereby declare that all the statements as mentioned above are true and correct to the best of my knowledge and belief. Anticipating your favorable response in this regard, for this kind of yours I shall remain grateful to you forever. Thanking You, Yours faithfully Darshika Pandya

OCR:

  • Recognizes the text in an image of a document, such as a PDF file, and creates an editable text file
  • PDF to Word
  • PDF to Excel

STRENGTHS:

  • Excellent Communication Skill.
  • Willingness to learn.
  • Quick Learner
  • Positive Attitude.
  • Self Confident.
  • Reporting & Documentation Skill.
  • Ability to work independently with little directions to complete assigned tasks.
  • Ability to Work in a Team.
  • Self starter with a can do attitude.

Timeline

Assistant Manager

Bandhan Bank
03.2024 - 11.2024

Senior Sales Manager

ICICI Securities Ltd.
05.2022 - 03.2023

Relationship Associates (Liabilities Sales)

Max Life Insurance Co. Ltd. (Axis Bank Ltd.)
12.2020 - 05.2022

Tele Caller Supervisor

Team Lease Pvt. Ltd. (SBI Card)
06.2019 - 12.2020

Back office work – Credit Card Department

Ansh Management (HDFC)
05.2018 - 05.2019

B.Com -

Gujarat University

H.S.C - Commerce

G.H.S.B.

S.S.C - Commerce

C.B.S.C.
Darshika Ghansymabhai Pandya