Summary
Overview
Work History
Education
Skills
Accomplishments
Gardening
Additional Information
Languages
Timeline
Generic

Darshini T S

Bangalore,KA

Summary

Well-qualified Human Resource Practitioner with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Human Resources Practitioner

Accenture (Payroll With Joules To Watts)
06.2021 - 11.2022
  • Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
  • Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
  • Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
  • Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.

Customer Service Representative

Firstsource Solutions
03.2019 - 07.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

CSR and Backend Support

Radiant Info Solutions
06.2016 - 11.2017
  • Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
  • Developed strong rapport with customers by attentively addressing their needs and fostering a positive service experience.
  • Improved team performance by sharing best practices, tips, and techniques for effectively managing customer interactions.
  • Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
  • Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.
  • Participated in regular team meetings to discuss performance metrics, share insights, and foster a collaborative work environment.

Education

High School Diploma -

MPMES Indp P.U. College
Bhadravati, India
05.2016

SSLC -

St Charles English High School
Bhadravati, India
05.2014

Skills

  • Recruiting
  • Pre-Employment Screening
  • Training development
  • Talent management
  • Employee Retention
  • Project Management
  • Call Center Operations
  • Technical Troubleshooting
  • Account Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Best Performer Award by completing last quarter of 2021 with 98.64% accuracy and efficiency.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Gardening

My hobby is gardening and it is my favourite way to pass time. It mainly consists of preparing the flower beds, sowing the seeds and taking care of the plants as they grow. I grow flowers and vegetables in the backyard. In this way, I can use my spare time productively and is beneficial for my health. It is the perfect exercise for someone who is not into sports or athletics as gardening involves a lot of physical work like digging and preparing the soil. It is very easy for me to find peace and happiness in my garden.

Additional Information

Automated budget tracking spreadsheets, saving 5 hours weekly on reports.
Designed persuasive sales presentations, boosting client engagement by 40%.
Organized team files in Google Drive, improving retrieval time significantly.

Languages

English
Hindi
kannada
Marathi

Timeline

Human Resources Practitioner

Accenture (Payroll With Joules To Watts)
06.2021 - 11.2022

Customer Service Representative

Firstsource Solutions
03.2019 - 07.2020

CSR and Backend Support

Radiant Info Solutions
06.2016 - 11.2017

High School Diploma -

MPMES Indp P.U. College

SSLC -

St Charles English High School
Darshini T S