Darshini P

Developed and initiated projects, managed costs, and monitored performance.

• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.

· Perform financial forecasting, reporting, and operational metrics tracking.

· Handling all financials for HCL from LinkedIn which includes billing, PIP, Margin, Budgeting, forecasting etc.

· Interaction with Account Management team and client to have SOW in place without any delay to ensure 100% revenue flow.

· Report on financial performance and prepare for leadership reviews.

· Participation in SOW Creations & Interaction with Account Management team and client to have SOW in place without any delay to ensure 100% revenue flow.

· Achieving Profit Improvement Plan by reducing FTE and Non-FTE Cost

· Built successful project plans covering objectives, resources, and staffing to meet schedules.

· Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.

· Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• Provided immediate emergency response and incident management.

Communicate appropriate updates to users contacting the Service Desk

Establish a front end message to control call volume

• Conducted post-resolution reviews with team members.
• Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Developed highly effective incident response team and trained extensively in preparation for possible events.
• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Monitored systems in operation and input commands to troubleshoot areas.

· Experience with purchasing and inventory along with Active Directory.

• Explained technical information in clear terms to promote better understanding for non-technical users.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.