Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DARSHIT PATEL

DARSHIT PATEL

Surat

Summary

Dynamic digital marketing professional with a proven track record at I Place Technologies, excelling in website development and SEO strategies. Skilled in enhancing customer engagement through effective social media campaigns and email marketing. Bilingual communicator adept at problem-solving, consistently achieving high customer satisfaction and brand visibility.

Overview

3
3
years of professional experience

Work History

Digital Marketing Course

I Place Technologies
Surat
02.2025 - 04.2025
  • Developed websites to enhance user experience and functionality.
  • Executed social media marketing strategies to boost online engagement.
  • Optimized content for search engines to improve visibility and traffic.
  • Managed Google Ads campaigns to increase brand awareness and lead generation.
  • Conducted email marketing initiatives to nurture customer relationships and drive sales.
  • Created YouTube advertisements to reach targeted audiences effectively.

Financial Service Representative

CIBC Bank
06.2022 - 10.2024
  • Providing excellent customer service by resolving inquiries and issues over the phone and via email, while maintaining high customer satisfaction by identifying areas of risk factors.
  • Handled a high volume of inbound and outbound calls, managing customer expectations, and ensuring quick and efficient service.
  • Demonstrated strong problem-solving skills, identifying customer needs, and offering appropriate solutions or escalating issues as necessary, ensuring a positive resolution, and maintaining customer loyalty.
  • Used multiple software programs to manage customer accounts, update information, and track interactions, ensuring accurate and timely service.
  • Assisted customers with account inquiries, providing information on products and services, and recommending suitable financial solutions.
  • Met and exceeded key performance indicators (KPIs), including call handling time, customer satisfaction scores, and first-call resolution rates.

Education

Some College (No Degree) - Digital Marketing

I Place Technologies
Surat, India
04-2024

High School Diploma -

University of Regina
Regina, Canada
10.2020

Skills

  • Customer Service and Communication
  • Problem Solving and Creative Thinking
  • Time Management and Multitasking
  • Documentation and Compliance Accuracy
  • IT Support (Windows, macOS, Security Systems)
  • Website Development and Digital Marketing (SEO, Ads, Email)
  • Bilingual: English, Hindi, and Gujarati

Languages

  • English
  • Gujarati
  • Hindi

Timeline

Digital Marketing Course

I Place Technologies
02.2025 - 04.2025

Financial Service Representative

CIBC Bank
06.2022 - 10.2024

Some College (No Degree) - Digital Marketing

I Place Technologies

High School Diploma -

University of Regina

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